Case Study: Luminis Health achieves $240K monthly in billable coverage with Experian Health's Coverage Discovery

How Luminis HealthSM used Coverage Discovery® to find $240K in billable coverage each month

Luminis Health, a not‑for‑profit health system with $1.2B in annual revenue and more than 9,000 employees, faced growing self‑pay volumes and inefficient, spreadsheet‑based insurance verification. Slow eligibility checks, denials and misclassified self‑pay accounts increased bad debt and strained staff and patient service, and the prior vendor solution did not integrate with Epic.

Luminis implemented Experian Health’s Coverage Discovery, which integrates with Epic, automates self‑pay scrubbing, and uses proprietary databases and confidence scoring to find primary and secondary coverage. The solution reduced manual workflows and misclassifications, improved follow‑up on real‑time eligibility, and helped Luminis identify an average of more than $240K in billable coverage each month in 2021, improving reimbursements and the patient financial experience.

Luminis Health

Sheldon Pink

Vice President of Revenue Cycle