Case Study: University of Tennessee Medical Center achieves 66% reduction in denials with Experian Health's Registration QA

Denials reduced by 66% at UT Medical Center with improved patient intake

The University of Tennessee Medical Center, a 710‑bed academic referral hospital, faced rising claim denials driven by patient registration errors—incorrect policy, subscriber and plan numbers—that forced staff into time‑consuming manual payer lookups and costly rework. Pandemic losses of about $45 million further strained the hospital’s ability to invest in facilities, making it urgent to prevent denials at intake and capture accurate patient and benefits data in real time.

UT Medical Center partnered with Experian Health to deploy Registration QA, which provides real‑time, customizable alerts and a reporting dashboard to find and fix registration errors at point of service. The initiative cut average monthly initial denials from $5M to $1.7M (a 66% reduction) and reduced cash write‑offs from $1M to $426K (a 57% drop), boosting revenue and freeing funds for strategic investments.

University of Tennessee Medical Center

Joshua Gayman

Revenue Cycle Manager