Case Study: PC Mall reduces risk and saves money with Experian BusinessIQ

PC Mall - Customer Case Study

PC Mall, Inc., founded in 1987, is a value‑added direct marketer of technology products and services selling to businesses, government, education and consumers through phone, retail and well‑known online brands (onSale, eCOST, PC Mall and Mac Mall). The company needed an easy‑to‑use, centrally accessible solution to manage credit risk across multiple geographies, while ensuring high‑quality, non–self‑reported data to reduce fraud and keeping costs low to protect the bottom line.

Experian’s BusinessIQ delivered quality data and a single platform to manage risk across the customer life cycle, with pricing and support that fit PC Mall’s budget and global access needs. As a result, PC Mall improved account opening, account review and collections processes, limited fraud exposure and collection activity, met revenue goals, demonstrated significant savings to management, and is planning to move into automated decisioning.

PC Mall

Robert Calvo

VP Credit