Case Study: Cincinnati Children’s Hospital Medical Center achieves $840,000 annual savings and improved patient satisfaction with Experian Patient Statements

How Cincinnati Children’s turned routine patient bills into customized communications that increased revenue and patient satisfaction

Cincinnati Children’s Hospital Medical Center, a nonprofit academic pediatric hospital with more than 600 beds and over 1.3 million annual patient encounters, faced a billing communications problem: patient statements were two to four pages long, confusing to patients, and costly/time-consuming to update when personalized messages or simple information changes were needed.

By adopting Experian Health’s Patient Statements to combine hospital and physician charges into a single, one-page statement with easily updated, targeted messaging, Cincinnati Children’s cut printing and mailing costs and sped up message changes. The upgrade produced about $840,000 in annual savings (roughly $70,000 per month) by reducing statements to one page and generated immediate patient praise for clarity within six weeks.

Cincinnati Children’s Hospital Medical Center