Case Study: Blessing Health System achieves 80%+ POS collections and a 90% clean-claim rate with Experian Health

Automation and integration are keys to revenue cycle success

Blessing Health System, a multi-facility provider with nearly 3,000 employees, faced rising registration errors, no real-time eligibility verification, and inaccurate patient estimates that led to high denials, low collections and a clean claim rate of just 63%. Manual, after-the-fact insurance checks and retail-based pricing for patient estimates undermined payment certainty and operational efficiency.

Blessing implemented Experian Health’s integrated revenue cycle suite (including eCare NEXT, Patient Estimates, Registration QA and Patient Self Service) to automate registration, eligibility checks and estimate generation, with charity cases flowing automatically. The change delivered strong financial and operational gains: point-of-service collections rose over 80%, clean claim rate climbed to 90%, denials fell 27%, and gross A/R shortened by an average of 28 days, along with better reporting and staff satisfaction.

Blessing Health System

Jill Stroot

Director, Patient Access