Case Study: Montgomery County Hospital District achieves $1M annual revenue increase and 80:1 ROI with Experian Health

Montgomery County Hospital District - Customer Case Study

Montgomery County Hospital District (MCHD) in Conroe, TX provides emergency and non‑emergency ambulance transport (about 30,000 trips a year) and faced chronic problems collecting accurate patient demographics and insurance at the point of service. The 12‑person billing team was making 100+ calls per day, mailing up to five statements per patient, connecting with fewer than 10% of contacts and leaving substantial revenue uncollected.

Working with Noah Management and Experian Health, MCHD used Identity Verification and Patient Financial Clearance to correct patient data and score accounts by likelihood to pay. By focusing in‑house effort on high/medium‑probability accounts and quickly referring low‑probability accounts to third‑party collectors, MCHD recouped Medicaid dollars, negotiated better collection rates, generated an additional $1 million annually (a 10% increase), reduced A/R by 20 days and achieved an 80:1 ROI and its first departmental surplus.

Montgomery County Hospital District

Karen Webb

Billing Manager