Case Study: Leading U.S. Retail Banks achieve reduced fraud and $2M+ annual savings with Experian

Leading U.S. Retail Banks - Customer Case Study

Experian worked with several large financial institutions — including major U.S. banks and global firms — that were struggling with fraud, regulatory compliance, and costly manual processes across online deposit and credit card origination channels. Problems included high-volume credential verification and customer due diligence costs, model deterioration driving credit card fraud, the need to detect digital application fraud while meeting CIP/Red Flags rules, and the desire to future-proof onboarding with minimal customer friction.

Experian implemented tailored solutions — automated real-time decisioning, a Decisioning-as-a-Service model, risk-based strategies using first- and third-party data, and an open API for easy integration and scaling — to reduce manual reviews and tighten identity verification. The results included more than $2M in annual production cost savings, lower fraud rates with fewer false positives, faster onboarding and improved match rates, ensured regulatory compliance, and a scalable platform that delivered quick ROI and easier deployment of additional authentication tools.