Case Study: Desjardins achieves modern credit-risk expertise and faster growth with Experian

Developing a new generation of riskmanagement expertise to keep pace in a changing marketplace

Desjardins, Canada’s largest financial services cooperative with $212 billion in assets, tasked its VISA Desjardins card unit with meeting a rapidly changing marketplace of new channels, payment options and customer behaviors. Although the organization assembled a team of statisticians to manage risk, it needed practical, industry-leading training to apply statistical expertise to real-world credit-card risk challenges.

Experian delivered a two-day onsite workshop covering the full credit-card lifecycle, best practices, competitor context and customer-communication strategies, turning statisticians into operational risk managers. As a result, the team shifted from tactical reporting to strategic analysis that drives portfolio performance and customer experience improvements, and established an ongoing partnership to continue advancing Desjardins’ risk-management capabilities.

Desjardins

Philippe St-Aubin

Senior Manager, Card Strategies