Case Study: Vanderbilt University Medical Center achieves convenient 24/7 patient self-scheduling with Experian Health

Vanderbilt Orthopaedics enables patients to conveniently self-schedule care online

Vanderbilt Orthopaedics, a leading Tennessee provider trusted by professional and collegiate athletes, faced a scheduling challenge: orthopaedic appointments require matching by condition, body part, insurance, workers’ comp, specialist focus and provider availability. That complexity forced the group to rely on phone-only booking, resulting in long call times, inefficiency and a poor patient experience.

Vanderbilt implemented Experian Health’s white‑labeled, guided scheduling solution to automate each provider’s rules and guide patients through a simple Q&A to the right care. The online tool works from the website without extra logins, preserves provider control over calendars, boosts match accuracy and show rates, and gives patients 24/7 quick access—improving convenience and reducing call volume.

Vanderbilt University Medical Center

Jared G. Cobb

Director, Population Health and Patient Engagement Portfolio