Case Study: Aegis Sciences Corporation achieves paperless orders and 76% fewer attestation statements with Experian Health's Order Manager

Order automation eliminates missing data and improves workflow

Aegis Sciences Corporation, a Nashville-based healthcare testing company serving over 2,500 clients, faced persistent errors and administrative inefficiency from paper requisitions—illegible handwriting, missing demographics and “write-ins” that required attestation for up to 2.8% of samples. With rapid growth, they needed a fully paperless, point-of-collection solution to enforce required fields, reduce manual data entry, and improve throughput and client satisfaction.

Aegis deployed Experian Health’s web-based Order Manager with onsite and “train-the-trainer” rollouts to validate and track orders at collection. The change eliminated illegible requests, cut attestation statements by 76%, removed paper orders, saved 1 minute per sample in accessioning (plus 38 seconds on demographic entry and 23 seconds via auto-upload), reduced follow-ups for missing demographics by 27%, improved initial insurance identification by 5%, and enabled better capacity planning and streamlined billing.

Aegis Sciences Corporation

Sarah Coble

Project Management Organization Director