Case Study: Hastings Mutual Insurance Company achieves near-elimination of incorrect addresses and major cost savings with Experian

Hastings Mutual Insurance Company fixes incorrect addresses

Hastings Mutual Insurance Company, a 100+-year-old insurer with about 225,000 policies and $300M in annual premiums across five states, was struggling with widespread address errors—an estimated 15–20% of records—leading to backlogs (as high as 30,000), reduced productivity, incorrect ratings, poor customer/agent experience, and more than $80,000 a year in postage, printing, and labor costs despite a costly dual-entry process.

Hastings implemented Experian’s point-of-entry address verification, which validates and standardizes addresses against postal records at data entry and integrates with legacy systems and agent web portals without major code changes. The solution eliminated the dual-entry workflow, proved easy to deploy and maintain, produced reports showing virtually no incorrect internal addresses over sample periods, and reduced expected address errors to 1–3%, boosting productivity and lowering operating costs with a low total cost of ownership.

Hastings Mutual Insurance Company

Joe Sacco

IT Application Development Supervisor