Case Study: Educational Federal Credit Union achieves record loan growth and higher automated approvals with Experian

Increase member satisfaction and growth with an advanced underwriting strategy

Educational Federal Credit Union (EdFed), a Miami-based, member-owned credit union with about 87,000 members and $1.4 billion in assets, needed to migrate to a new loan origination system to boost efficiency and profitability across auto, credit card and personal loan originations. Leadership wanted faster, more profitable underwriting strategies that complied with NCUA guidelines but lacked the internal resources and time for a rapid implementation.

EdFed partnered with Experian for a multiphase, fast deployment that used pooled, depersonalized peer data to build decision trees and underwriting rules without an initial client data file, identifying a 37% increase in automation potential without raising bad rates. After implementing the new LOS, underwriting strategies and targeted marketing, EdFed achieved record loan growth over 30 months and materially higher automated approval rates (personal loans from 7% to 28%; auto loans from 33% to 62%), while improving member experience, controlling risk and maintaining regulatory compliance.

Educational Federal Credit Union

Michael Aubrey

SVP Lending