Case Study: 1st United Services Credit Union achieves business growth and deeper wallet share with Experian

1st United Services Credit Union - Customer Case Study

1st United Services Credit Union partnered with Experian to grow the business during challenging times. The credit union needed to stay current and relevant with existing members, attract new members, deepen wallet share, and manage credit risk across its portfolio.

The credit union has long used Experian credit reporting and recently implemented Income Insight along with Risk and Retention Triggers. These solutions deliver early warnings of potential delinquency, reveal members’ shopping behaviors for targeted cross‑selling, and help the credit union better serve members, deepen engagement and protect portfolio quality.

1st United Services Credit Union

Tosha Eagles-Williams

Chief Operations Officer