Case Study: First Financial Asset Management achieves $3.5M in increased collections with Experian’s Collection Triggers

First Financial Asset Management - Customer Case Study

First Financial Asset Management (FFAM) is a U.S.-based accounts receivable management firm serving banking, auto, consumer lending, insurance, retail and health care clients. Facing record-high delinquencies and more than 1.14 million accounts to monitor, FFAM needed an automated way to identify debtors with renewed ability to pay and be first to reach them, replacing time-consuming manual skip-tracing and improving collections prioritization.

FFAM integrated Experian’s Collection Triggers into its daily workflows—using push notifications, dynamic segmentation and automated notes and daily work reports—so collectors could rapidly act on fresh contact and credit activity. The program helped FFAM collect $3.5 million within two years (a $72 return per $1 spent and more than $21 in commissions per $1), eliminated manual skip-tracing, and contributed to a 25% increase in top-line revenue and a 70% increase in bottom-line revenue.

First Financial Asset Management

Bob Burnside

Director of Operational Strategy