Case Study: People's Alliance Federal Credit Union achieves accurate addresses and reduced returned mail with Experian QAS Pro

People’s Alliance Federal Credit Union eliminates bad address data

People’s Alliance Federal Credit Union (PAFCU), a $200M institution serving more than 40,000 members, struggled with bad address data that led to returned mail, added costs, manual rework and delays in onboarding new members — especially when ID-provided addresses were incomplete or incorrect.

PAFCU implemented Experian Data Quality’s QAS Pro at the point of entry in all branches and used QAS Batch to cleanse existing records; the tools were quick to install and easy to use. The result was fewer returned mailings, lower postage and re-processing costs, faster loan and account processing, and improved member communications and service.

People's Alliance Federal Credit Union

Joanne Steigerwald

Vice President of Operations