Case Study: University of Alabama Health Services Foundation achieves 40% increase in up-front collections and $1M+ annual recoveries with Experian

University of Alabama Health Services Foundation - Customer Case Study

The University of Alabama Health Services Foundation, a Birmingham-based multi‑specialty academic practice with more than 800 physicians, was using a labor‑intensive, homegrown eligibility system that wasn’t integrated with its practice management platform and only covered a few payers. That left benefits unverified, time‑of‑service collections low and claims vulnerable to denials, while contract management remained manual and made it difficult to identify underpayments or model contract changes.

The practice implemented Experian Health Passport Eligibility along with Contract Manager and Contract Analysis for real‑time and batch verification, benefit matching to Medicare/Medicaid, and automated contract validation. Results included a 30% increase in registration accuracy, a 40% rise in front‑end co‑pay collections, a 30% drop in referral/precertification rejections, coverage uncovered for 14% of self‑pay patients, roughly $1M recovered annually in underpayments (plus $3.65M from appeals and a one‑time $5M settlement), and improved staff productivity and patient preparedness.

University of Alabama Health Services Foundation

Tannis McCombs

Manager of Pre-Arrival Services