Case Study: California Public Utilities Commission achieves up to 12% reduction in bad debt write‑offs and 10–15% cash‑flow improvement with Experian Tallyman Agency Management

Maximizing collection agency performance and reducing bad debt write-offs by up to 12 percent

One of the largest gas and electric utilities in the United States was seeing rising bad debt after regulatory changes and found its legacy collections systems and processes no longer met the business environment. The company sought to reduce write-offs, increase recoveries, lower provisioning, improve MI reporting and automate collections to better manage post-final-bill and arrears recovery.

Experian delivered a Business Review and roadmap plus implemented Tallyman Agency Management to automate liquidation-based segmentation, smarter agency pricing/placement and earlier allocation of high-risk accounts. With fast, hosted implementation and minimal IT impact, the program delivered a streamlined agency-management process and measurable gains: bad-debt write-offs down 8–12%, cash flow up 10–15%, productivity improved by more than 15%, better customer treatment and clearer agency performance visibility.

California Public Utilities Commission