Case Study: Advocate Aurora Healthcare achieves double-digit increases in patient collections with Experian Collections Optimization Manager

How to simplify the patient collections game

Advocate Aurora Healthcare is a top-10 not-for-profit health system with 27 hospitals, 2.7 million unique patients and 70,000 employees. Facing rising self-pay responsibility (about 30% of bills) and industry-wide low recovery on balances over $200, the health system’s Patient Collections team was overwhelmed managing 20 outside agencies and needed a streamlined, end-to-end strategy to optimize collections from account creation to zero balance.

They implemented Collections Optimization Manager, an analytics-driven solution that scores propensity to pay, removes uncollectable accounts, identifies charity cases and provides benchmarking and agency performance reporting. The tool enabled apples-to-apples comparisons, reduced agency partners from 20 to four, improved account movement and placements, and delivered double-digit annual increases in patient collections.

Advocate Aurora Healthcare

Peter Troia

Collections Manager