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Case Study: LA Metro achieves faster credit decisions and under-5% delinquent receivables with Experian BusinessIQ
A Experian Case Study
LA Metro - Customer Case Study
The Los Angeles County Metropolitan Transportation Authority (LA Metro) is the public transportation agency for Los Angeles County, serving a 1,433‑square‑mile area with over 9.6 million residents. Faced with a high volume of credit applications—many from small businesses without audited financials—LA Metro needed to shorten its credit application cycle while limiting risk and setting appropriate terms.
LA Metro adopted Experian’s BusinessIQ, a web‑based tool requiring no IT installation, to access commercial and consumer data across the credit life cycle. With instant access to scores, credit‑limit recommendations, tradelines, payment history and derogatory information, the team made faster, more informed credit decisions—reducing accounts over 90 days to under 5% of receivables and supporting more efficient credit processing over five years.
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LA Metro
Ray Chio
Accounting Manager, Los Angeles County Metropolitan Transportation Authority