Pendo B2B Case Studies & Customer Successes

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Pendo was founded in 2013 when alumni from Rally, Google, Cisco, and Red Hat combined their heads and hearts to build something they wanted but never had as product managers - a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society’s experience with software.

Case Studies

Showing 189 Pendo Customer Success Stories

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Abrigo achieves improved product planning and increased customer retention with Pendo

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How AccuWeather uses Pendo to forecast users’ needs and deliver critical information in-app

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Act-On increases event registrations through in-app invitations with Pendo

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AgoraPulse reduces churn with Pendo Feedback

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How Alarm.com uses Pendo to guard users’ time and secure greater productivity

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How the American Cancer Society maximizes donor dollar impact with Pendo

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How Pendo helps Anthology provide better digital learning experiences to its customers’ end users

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How AusDoc used Pendo to accelerate their evolution from a “traditional” print publication to a tech-enabled online community

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Avero reduces support ticket resolution time by 60% with Pendo Session Replay

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Aysling achieves 50% faster onboarding and 20% lower user startup costs with Pendo

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5 ways Pendo is helping BEE put their product-led philosophy to work

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BigChange drives a 33% increase in feature adoption with Pendo

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Black Diamond achieves centralized feedback and faster prioritization with Pendo Feedback

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BMC Software achieves up to 90% faster beta testing and cuts onboarding from days to hours with Pendo

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BombBomb achieves 300+ customer success hours saved and scales white-glove onboarding with Pendo

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Sparking curiosity in a community-focused field

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Boomi achieves a 66% reduction in time-to-sale with Pendo

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BridalLive achieves prioritized, high-impact product improvements with Pendo Feedback from Pendo

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Brightly delivers in-product support and improves implementation time per client by 30% with Pendo

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Calabrio (call-center software) reaches 50%+ of target users and drives required account changes with Pendo in-app guides

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Driving upgrades and cross-sells with a single (in-app) click

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CallRail leverages its product—and Pendo—to drive predictable expansion revenue

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Cartegraph achieves 62% increase in mobile app adoption with Pendo

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Casted achieves product-market fit and a 350% increase in weekly active users with Pendo

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Catchpoint accelerates trial conversions and halves sales cycle time with Pendo

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How Chartbeat consolidated its tech stack and reduced data grooming time by 86% with Pendo

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Chekhub achieves rapid, automated onboarding and $150K in dev/support savings with Pendo

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Choozle achieves 154% increase in promoted feature usage and 35% increase in revenue with Pendo

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Cin7 uses Pendo to reduce friction and increase conversions by 75%

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How Cin7 tripled free-to-paid subscriptions with Pendo

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CINC achieves a 1.5-point increase in App Store ratings with Pendo

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Cisco Cloudlock achieves 20% increase in NPS with Pendo

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Cision doubled NPS survey response rates moving from email to in-app delivery

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Citrix achieves 28% increase in trial conversions with Pendo

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Citrix achieves a 60% increase in free trial conversions by personalizing onboarding with Pendo

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How Cognigy ensures every customer’s first experience makes a lasting impression

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Copper doubles propensity to buy and reintroduces itself to users with Pendo

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How Corpay increased feature adoption by 4x with Embedded Guides

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Coursera scales and automates user onboarding during COVID-19 with Pendo

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How Covetrus uses Pendo to drive efficient growth

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Cox Automotive uses Pendo to steer its business forward with fast, reliable product data

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CreatorIQ achieves rapid, scalable feature adoption by capturing customer intent with Pendo

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How Credly combined Pendo and Calendly for quicker, deeper user research

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How product analytics power innovation, growth, and retention at Darwinbox—one of the world’s fastest growing HR tech companies

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How Dealer-FX uses Pendo to help customers predict and increase revenue and bookings

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Adding urgency to drive adoption

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Dispatch achieves 25% increase in key feature usage with Pendo

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DonorDrive achieves higher feature awareness and adoption with Pendo

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EBANX cuts support tickets by 70% and identifies new growth opportunities with Pendo

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How Elsevier used the Resource Center to speed up adoption of their new Elsa platform and create an always-on hub for contextual, in-app support

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How Elsevier built an award-winning in-product help center for its users

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How Elsevier used Core Events to define adoption success

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Energage boosts onboarding engagement and increases advisory bookings by 12% with Pendo

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How ESO finds signal in the noise with AI-powered customer intelligence

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Essity scales global employee onboarding and boosts sales efficiency with Pendo

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Ferguson cuts Salesforce training costs for 2,500 employees with Pendo

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Filevine strengthens customer engagement and closes the feedback loop with Pendo Feedback

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Making a culture of feedback the law of the land

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Firefly Learning achieves 6x surge handling and averts a 400% support spike with Pendo

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How Flash creates a linear customer journey while supporting PLG with Pendo

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Flowhub achieves faster customer communication and compliance-driven feature adoption with Pendo

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Flowhub simplifies cannabis compliance and speeds innovation with Pendo

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Follow Up Boss achieves streamlined feedback management and better product decisions with Pendo

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FormAssembly improves onboarding and increases webinar attendance by 733% with Pendo

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4 ways your customer teams can leverage product usage analytics

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FourKites drives customer advocacy on G2 with Zapier-Pendo integration

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FreeWheel achieves clear product insights and increased feature adoption with Pendo

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GetAccept achieves higher conversions and reduced churn with Pendo

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Global Payments achieves data-driven product decisions with Pendo

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Glooko achieves remote diabetes care continuity during COVID-19 and halves dev/QA time with Pendo

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How GoTo uses Pendo to power work for millions of users and grow the bottom line, efficiently

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HackerRank takes control of customer health and reduces churn with Pendo + ChurnZero

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Hanapin Marketing achieves increased product engagement and streamlined onboarding with Pendo

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Healthicity replaces 100‑page user manual and boosts engagement 12x with Pendo

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Hello Neighbour drives a 140% increase in rental offers by becoming product led

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Henry Schein achieves a 43-point NPS increase in 6 months with Pendo

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Hireology achieves rapid, no-code product insights and easier analytics with Pendo

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Hive HR achieves 40% more user engagement with Pendo

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Driving AI adoption and content engagement in-app

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Hugo achieves a doubling of daily average users with Pendo in-app onboarding guidance

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IHS Markit drives feature adoption and reduces technical debt with Pendo

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IHS Markit achieves outcomes-based product decisions with Pendo's Product Engagement Score

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IHS Markit retires underused features and refocuses product efforts with Pendo

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Infor Talent Science achieves data-driven product decisions and faster trial onboarding with Pendo

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Infor achieves unified usage and performance visibility across on‑prem, single‑tenant, and multi‑tenant cloud deployments with Pendo

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Insightly achieves 1540% increase in onboarding engagement and tripled freemium conversions with Pendo

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How INvets serves those who served their country

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Invoca achieves higher customer satisfaction and feature adoption with Pendo

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How iRobot uses Pendo to build and launch personalized in-app communication, at scale

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How Jamf uses Pendo to increase the implementation success rate of a core feature

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How JLL is creating revolutionary digital experiences in real estate technology

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JobAdder accelerates UI overhaul and boosts feature adoption with Pendo

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Jungle Scout cuts support ticket volume by 60% and triples customer retention with Pendo

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K4Connect achieves touchless in-app training and support for senior living staff with Pendo

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Kajabi achieves 10% customer engagement in one month and boosts loyalty and LTV with Pendo Feedback (Pendo)

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Keap used in-app announcements to increase feature adoption by 10x

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LabCorp achieves 99% reduction in ticket backlog and smoother patient onboarding with Pendo

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How LawVu uses Pendo’s AI-driven insights to speed up VoC reporting by 70%

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Leading Healthcare Experience Analytics Provider maintains user confidence and cuts support tickets with Pendo

Democratizing data, one new user at a time

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Magnus Health achieves transparent, efficient roadmapping with Pendo Feedback

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Magnus Health reduces onboarding time by 40% and improves K–12 student health record management with Pendo

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Marketo reduces support tickets and increases product adoption with Pendo

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How Medidata Solutions uses Pendo to reduce dev dependencies and cut down time to build in-app guides from weeks to minutes

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MemberClicks (association management platform) achieves data-driven product improvements and automated onboarding with Pendo

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How Metadata built self-serve user education into their app with Pendo—for free

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Mimecast achieves double-digit engagement and product-led growth with Pendo

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How Mindbody’s marketing team increased sales opportunities by 40% with Pendo

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MineralTree achieves 75-100% lift in feature traffic with Pendo in-app guides

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How Morgan Stanley at Work makes customer priorities their own

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MPOWR Envision achieves 20/20 customer visibility and drives adoption with Pendo

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NAVEX Global cuts an entire month of support calls and saves 50 person-hours every six weeks with Pendo

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Nelnet boosts feature adoption 200% and doubles webinar attendance with Pendo

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Nelnet reduces support call volume and accelerates user adoption with Pendo in-app guides

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How Nezasa is shaping the future of interactive travel with Pendo

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Northwoods achieves smooth external driver updates and fewer support tickets with Pendo

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Noteable achieves early product insights and faster launch with Pendo

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Okta achieves a 25% increase in product adoption and 57% more user-submitted feature ideas with Pendo

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How Oliver James doubled Salesforce feature adoption

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Onapsis achieves a last-minute beta launch and keeps its release schedule on track with Pendo in-app guides

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OneBridge Solutions prioritizes and launches high-value features with Pendo Feedback

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OpenTable achieves 25x increase in customer engagement with Pendo

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Oranj achieves higher user retention and improved self-serve onboarding with Pendo

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Orgvue generates greater value from Pendo with Technical Account Management

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How Osmosis from Elsevier increased conversions by 35% with best-in-class onboarding

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PagerDuty achieves a 700% increase in onboarding engagement with Pendo

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PAR, a restaurant technology leader, drives Data Central adoption and self‑service with Pendo

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Patientco achieves 300% feature adoption and 10x Knowledge Base use with Pendo

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Patreon achieves rapid onboarding and revenue support for 7,000 local businesses during COVID-19 with Pendo

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PetDesk achieves improved customer engagement and retention with Pendo

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PetDesk achieves unified customer feedback and empowers internal teams with Pendo Feedback

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How PetDesk cultivated a more collaborative, product-led mindset with Pendo Feedback

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Portal (by SupplyStream) improves customer satisfaction and saves 20 hours/month with Pendo Feedback

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Procore achieves personalized, consistent in-app experiences and improved user efficiency with Pendo

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Pushpay uses Pendo to put users at the center of their launch strategy

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Q2 achieves rapid digital transformation and reduced support tickets with Pendo

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Q2 empowers community banks to deliver secure, white‑labeled in‑app messaging and analytics with Pendo Adopt

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Raildiary doubles product stickiness and onboards hundreds of rail construction workers with Pendo

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Rapid7 achieves healthier customers and fewer support calls with Pendo

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RE/MAX achieves 3x training reach and rapid CRM adoption with Pendo

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Realtor.com achieves evidence-based product decisions and faster experimentation with Pendo

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How Red Hat used Pendo to avoid over 2,300 hours of rework in a single month

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ResMan achieves a 12–67% lift in feature engagement and makes release notes fun with Pendo

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Restaurant365 achieves 95% mobile app adoption and streamlined onboarding with Pendo

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Helping users help themselves

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Ruby Receptionists achieves cross-platform visibility and improved retention with Pendo

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SabeeApp streamlines feedback and improves customer communication with Pendo Feedback

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Sabienzia achieves streamlined onboarding and demonstrates product value with Pendo

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Salesforce achieves improved trial conversions and self-guided onboarding with Pendo

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Putting product success into print

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How Scrive used Pendo guides to redesign their onboarding process and meet the demands of surging user growth

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SecurityScorecard boosts free-user feedback and speeds UX fixes with Pendo

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Shareworks by Morgan Stanley boosts adoption and self-service support with Pendo

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How Pendo helps Sherpany guide business leaders to meeting success

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ShippingEasy achieves 2x feature adoption and shrinks development cycles from months to days with Pendo

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How Shopmonkey uses Pendo Session Replay across their entire organization to improve the customer experience

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ShowClix boosts adoption and retention of its Agent feature with Pendo

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SignalPath achieves streamlined client onboarding and increased user engagement with Pendo

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SiteCompli achieves a 20x increase in feature adoption and 47% increase in user engagement with Pendo

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How SkuVault understands users and gets the most from the Pendo platform

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SmartRecruiters achieves 1300% more NPS responses and actionable customer insights with Pendo

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SmartRecruiters achieves scalable in-app training and faster time-to-value with Pendo Adopt

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Socrata achieves faster feedback triage and improved product responsiveness with Pendo Feedback

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How Pendo helps Anthology provide better digital learning experiences to its customers’ end users

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Species360 achieves balance between member demand and product strategy with Pendo Feedback

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Splash achieves personalized in-app onboarding and 10–15% higher webinar attendance with Pendo

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StrongMind achieves a 20% reduction in support tickets with Pendo

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StrongMind achieves hundreds of ticket deflections and cuts median resolution time to 1.4 hours with Pendo

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SugarCRM achieves rapid user feedback and launches dashboard a quarter early with Pendo

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How Symantec Endpoint Security ensures product adoption and user success with Pendo

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Talegent achieves 30% increase in assessment usage and feature adoption with Pendo

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Palace Company scales product-led excellence across global properties with Pendo

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How Palace Company drove $2.6M in monthly revenue and united teams around the customer experience

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Thomson Reuters achieves improved AI/ML search relevance and user sentiment insights with Pendo

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Top Hat automates renewals and boosts engagement with Pendo

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Why TouchBistro switched to Pendo to drive their mobile onboarding strategy

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Delighting customers for the long haul

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TUNE achieves a 20% increase in monthly committed revenue and a 27-point NPS lift with Pendo

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How United is modernizing workforce operations with Pendo

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University of Phoenix achieves improved student engagement and course enrollment with Pendo

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UserTesting achieves a 29% increase in key-feature usage with Pendo

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Valassis achieves greater user insights by segmenting internal and external users with Pendo

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Verizon Connect achieves scalable, personalized product demos with Pendo

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WebPT achieves 50% fewer support tickets and 25–50% faster feature adoption with Pendo

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WebPT achieves 75% faster telehealth launch and 100% touchless onboarding with Pendo

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WorkWave achieves faster search journeys and 1,500 in‑app survey responses with Pendo

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Zift Solutions achieves reduced support load and improved user adoption with Pendo

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Zmags achieves GDPR compliance and saves six weeks of development with Pendo

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Zorbit's Math boosts targeted engagement and drives 30+ conversions per guide with Pendo

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