SITA B2B Case Studies & Customer Successes

Air Berlin achieves reliable, cost-effective airport IP connectivity with SITA Connect Community DCS (SITA)

Air Berlin

Air Berlin achieves scalable, cost-effective network expansion with SITA Express IP

Air Berlin

Harald Spaniol

Leader Airport Deployment & Connection

Air France achieves a fast, zero‑disruption 4,500‑iPad rollout with SITA Managed Mobile Devices

Air France

Air India achieves profitable turnaround and Star Alliance membership with SITA's Horizon PSS

Air India

Ashwani Lohani

Chairman and Managing Director

Air Malta achieves 30% cost savings and modernised communications with SITA's ATI Cloud

Air Malta

Peter Davies

Chief Executive Officer

Air Serv achieves streamlined PRM notifications and faster passenger assistance with SITA PRM Data Transformation

Air Serv

Adam Taylor

Vice President Performance Management

Air Transport Company achieves up to 60% fewer mishandled bags and scalable touchless baggage operations with SITA

Air Transport Company

Airline Company ensures interline compliance and captures excess baggage revenue with SITA Automated Baggage Rules

Airline Company

Airport Operational Database (AODB) achieves real-time data integration and faster, accurate billing with SITA's AOS Data Transformation

Airport Operational Database (AODB)

Airports Authority of India achieves scalable passenger processing and handles rapid growth with SITA's AirportConnect Open

Airports Authority of India

Airports Authority of India achieves flexible, cost-efficient passenger processing and improved resource utilization with SITA AirportConnect Open

Airports Authority of India

VP Agrawal

Chairman

Asian airline achieves flexible, low-maintenance SOA and rapid legacy integration with SITA's Horizon Integration Platform

Asian Airline

Tier 1 Asian airline increases sales and ensures reliable reservation delivery with SITA Type B Distribution Service

Asian Airline Company

Asian Airline Company achieves significant cost savings and simplified Type B messaging delivery with SITA

Asian Airline Company

Asian Airport Company achieves 60% increase in terminal capacity with SITA Smart Path Drop and Fly

Asian Airport Company

Immigration Authority of an Asian country achieves secure, efficient processing of 27 million travelers annually with SITA's iBorders EntryExit

Asian Country's Immigration Authority

AT Business Solutions and Laptop Distributors achieves supply-chain resilience and business growth with SITA

AT Business Solutions and Laptop Distributors

Anesh Sukhnandan

Owner

Australian Department of Home Affairs achieves secure, fast mobile ETA processing with SITA's Australian ETA app

Australian Department of Home Affairs

Azerbaijan Airlines achieves a modern, efficient international terminal with SITA

Azerbaijan Airlines

Jahangir Askerov

President

Beijing Capital International Airport achieves the world’s largest SITA Smart Path deployment with SITA

Beijing Capital International Airport

Berlin Schönefeld achieves major fuel, CO2 and delay reductions with SITA’s Pre-Departure Sequencer (PDS)

Berlin Schönefeld

Bristol Airport achieves 80% faster left-luggage processing and improved passenger experience with SITA

Bristol Airport

Phil Holder

Head of Operations Support

British Airways achieves record-fast, cost-effective bmi integration with SITA Express IP

British Airways

Nick Teale

Worldwide Data Networks Manager

Canadian Airline Company achieves up to 30% faster check-in and boarding with SITA Local DCS (SITA)

Canadian Airline Company

Cathay Pacific achieves 55% WAN traffic reduction and centralized outstations with SITA Integrated Traffic Management and Cloud Services

Cathay Pacific

Wayne Love

Account Director

China Eastern achieves faster turnarounds and $4M annual savings with SITA's Hub Control Center

China Eastern

Hu Zhenming

Chief Service Officer and General Director of Airport Service

China Eastern achieves reliable, cost-effective global data exchange and faster SkyTeam integration with SITA Community Messaging

China Eastern

Yan Zhenghong

IT General Manager

China Eastern achieves fast, secure global connectivity with SITA's IP‑VPN managed network

China Eastern

Kevin Cai

Chief Information Officer

Commercial Service Airport achieves improved passenger flow and saves 8 hours per 150 flights with SITA Public Address System

Commercial Service Airport

Compuclinic achieves business growth and deploys computer labs for schools with SITA

Compuclinic

Milan Dayal

Owner

Consorcio Inframérica achieves increased passenger throughput and improved on‑time performance with SITA's common‑use airport technology

Consorcio Inframérica

Roberto Luiz Oliveira

Air Business Manager

Copenhagen Airports achieves streamlined PRM assistance and EU compliance with SITA WorkBridge

Copenhagen Airports

Hanne Frederiksen

Project and Operations Coordinator

Copenhagen Airports achieves reduced security wait times and increased retail revenue with SITA's Passenger Flow Monitoring solution

Copenhagen Airports

Department of Home Affairs, South Africa achieves strengthened border security and faster passenger processing with SITA iBorders TravelerData

Department of Home Affairs, South Africa

Mkuseli Apleni

Director General

Diphetogo Consulting achieves faster growth and 80% candidate placement with SITA's business development support

Diphetogo Consulting

Boitumelo Mothibeli

Owner

Working in partnership with dnata at Erbil International Airport

dnata

Tom Alwyn-Jones

Managing Director

Dots Connect Technology achieves ISP expansion and business resilience with SITA

Dots Connect Technology

Samuel Sekgobela

Owner

Dublin Airport achieves on-time Terminal 2 IT integration and expanded passenger capacity with SITA

Dublin Airport

Declan Collier

Chief Executive

Dublin Airport Authority achieves 20% higher passenger throughput and earlier terminal access with SITA Airport MSI

Dublin Airport Authority

Andrew Murphy

Head of IT&T

Düsseldorf International Airport achieves 12% year-on-year IT cost savings and improved operational performance with SITA

Düsseldorf International Airport

Thomas Schnalke

Managing Director

easyJet achieves scalable, mobile passenger processing and improved passenger experience with SITA

easyJet

Trevor Didcock

Chief Information Officer

easyJet achieves reliable mobile-assisted boarding across 30+ airports with SITA Wireless@Airports

easyJet

Trevor Didcock

Chief Information Officer

El Dorado International Airport achieves a modern, fully integrated terminal with SITA's Airport MSI

El Dorado

Álvaro González

Chief Executive Officer

Envision Digital accelerates airport decarbonization with SITA

Envision Digital

Ynse De Boer

Vice President, Sustainability and Decarbonization

Finnair achieves faster, more competitive pricing with SITA Airfare Insight

Finnair

Tomi Pienimäki

Chief Digital Officer

Frankfurt Airport achieves operational resilience and a touchless passenger experience with SITA

Frankfurt Airport

Garuda Indonesia achieves cost savings, simplified IT and a future-proof network with SITA

Garuda Indonesia

Judi Rifajantoro

Business Development & Risk Management

General Authority of Civil Aviation (GACA) achieves streamlined check-in, faster boarding and improved baggage handling with SITA

General Authority of Civil Aviation

Mohammed Ali Alhaddad

Director Business Development & Properties

Geneva International Airport achieves streamlined check-in, shorter queues and space savings with SITA CUSS kiosks

Geneva International Airport

Robert Deillon

Chief Executive Officer

Geneva Airport delivers a more efficient passenger experience with SITA

Geneva International Airport

Massimo Gentile

Chief Technology Officer

GHASSIST S.A. achieves real-time baggage tracking and cost savings with SITA WorldTracer & SITATEX

Ghassist

Canda da Costa

Director Of Information System and Organization

Global Airline achieves consistent outstation security and seamless Office 365 access with SITA Connect Web Protection

Global Airline

Global Container Shipping Company achieves end-to-end global LAN/WAN integration and lower costs with SITA

Global Container Shipping Company

Heathrow Airport achieves lower telecom costs and improved service with SITA

Heathrow Airport

Philip Langsdale

Chief Information Officer

Hollywood Burbank Airport achieves streamlined, touchless terminal operations with SITA

Hollywood Burbank Airport

Thomas Henderson

Director of Operations

Iraqi Airways achieves 24/7 global customer support and higher passenger satisfaction with SITA

Iraqi Airways

Abbas Hammoodi

E-Commerce & Systems Manager

Automation helps iGA Istanbul deliver faster bag transfers

Istanbul Airport

İlker Çelepçikay

Head of Baggage

Istanbul Sabiha Gökçen International Airport achieves 16% faster baggage processing and improved operational efficiency with SITA

Istanbul Sabiha Gökçen International Airport

Gokhan Bugday

Chief Executive Officer

Jeju Air achieves sustainable growth and operational efficiency with SITA's Horizon PSS

Jeju Air

Kyu Nam Choi

Chief Executive Officer

JetBlue achieves a frictionless, automated passenger experience and dramatically reduced lobby queues with SITA

JetBlue

Eash Sundaram

EVP Innovation, Chief Digital & Technology Officer

Jetstar Airways achieves queue-free security and faster passenger processing with SITA’s Airport iValidate

Jetstar Airways

Barathan Pasupathi

Chief Executive Officer

Kempegowda International Airport Bengaluru manages rapid passenger growth and reduces IT costs with SITA

Kempegowda International Airport Bengaluru

Hari Marar

President, Airport Operations

Large French Carrier achieves seamless, future-proof global ATC messaging with SITA ATC Messaging Distribution

Large French Carrier

Large Governmental Organization achieves secure, global mobile connectivity with SITA Mobility Access

Large Governmental Organization

Large International Airport achieves automated billing, lease and revenue management with SITA AirportBusiness Manager

Large International Airport

Large International Airport achieves IATA Res 753 compliance and real-time arrival & transfer baggage tracking with SITA Bag Trac (SITA)

Large International Airport

Large Metropolitan Multi-Modal Company achieves 99.9% system availability and extends legacy display lifespan with SITA Transit

Large Metropolitan Multi-Modal Company

Large Middle Eastern Airport achieves 99.9% mission-critical radio availability and complete indoor coverage with SITA Professional Mobile Radio (SITA)

Large Middle Eastern Airport

Leading Air Transport Company achieves real-time operational visibility and improved passenger throughput with SITA's CommonUseAnalyzer

Leading Air Transport Company

Leading Airline Company achieves clear Type B messaging visibility and faster issue resolution with SITA's MessageIntelligence

Leading Airline Company

Leading Airline Company enhances passenger entertainment and cuts IFE costs with SITA DigitalMedia On the Move

Leading Airline Company

Leading Airline Company achieves increased direct bookings and ancillary revenue while reducing GDS fees with SITA’s E‑Commerce solution

Leading Airline Company

Leading European Airline Company achieves real-time XML data transfer and 99.92% availability with SITA Type X Distribution Service

Leading European Airline Company

Leading European Airport achieves 20% reduction in wait times and 10% increase in passenger satisfaction with SITA FlowPredictor

Leading European Airport

Leading MRO Service Provider achieves reliable, cost-efficient global messaging and access to 2,400+ partners with SITA Messaging

Leading MRO Service Provider

Leading Tier 1 Airport achieves real-time queue visibility, optimized operations and up to 3% retail sales lift with SITA QueueAnalyzer

Leading Tier 1 Airport

Leading Tier 2 Airline Company achieves 30% faster deployments and 100% site coverage with SITA End User Field Services

Leading Tier 2 Airline Company

Leonardo da Vinci-Fiumicino Airport achieves simplified, secure and cost-effective shared connectivity with SITA AirportHub™

Leonardo da Vinci-Fiumicino Airport

Lorenzo Passaro

ICT Services Commercialization

London Gatwick Airport achieves accurate, scalable baggage handling for 10M+ bags a year with SITA's BagManager

London Gatwick Airport

Ian Envis

Airline Operators Committee

Lufthansa Global Telesales (GTS) achieves global contact-center consolidation and cost savings with SITA Contact Center Advanced Services

Lufthansa Global Telesales (GTS)

Magee Plastics achieves 24/7 real-time order access and increased productivity with SITA's SKYFORM Online

Magee Plastics

Glen Maus

President

Mail & Guardian 200 Young South Africans achieves recognition for digital aviation leadership with SITA

Mail & Guardian 200 Young South Africans

Government of a Major Asia Pacific Country achieves real-time secure border checks with SITA's iBorders GovernmentLink

Major Asia Pacific Country

Major Asian Airline Company achieves cost savings, near-100% availability and rapid airport connectivity with SITA CorporateConnect@Airports

Major Asian Airline Company

Major European Airline Company achieves near-100% availability and cost-saving airport connectivity with SITA Connect Corporate at Airports (SITA)

Major European Airline Company

Major European Airline Company achieves cost-effective, seamless global VPN connectivity for 60+ remote sites with SITA Connect Light (SITA)

Major European Airline Company

Major European Airline Company achieves rapid contact‑center work‑from‑home with SITA accelerated bandwidth upgrades

Major European Airline Company

Major European Airline Service Provider achieves secure, cost-effective, fast Internet access with SITA Connect Community Internet (SITA)

Major European Airline Service Provider

Major European Airport achieves 90% daily passenger satisfaction with SITA FeedbackAnalyzer

Major European Airport

Major Far Eastern Airport achieves 100% fallback-tag availability and cost savings with SITA Bag Fast (SITA)

Major Far Eastern Airport

Major Middle Eastern Country enhances border security and automatically screens 100,000+ travelers daily with SITA iBorders RiskManagement

Major Middle Eastern Country

Major Middle Eastern Country detects high‑risk travelers and screens 100,000+ daily with SITA iBorders RiskManagement

Major Middle Eastern Country

Major West Coast Airport achieves on-time remote implementation during COVID-19 with SITA's SITA Flex

Major West Coast Airport

Manila International Airport achieves 48-hour terminal consolidation and cost savings with SITA

Manila International Airport

Massport (Boston Logan International Airport) cuts arrival wait times 19% with SITA APC kiosks (iBorders)

Massport

Thomas P. Glynn

Chief Executive Officer

Munich Airport achieves seamless, scalable check-in and boarding with SITA's AirportConnect Open

Munich Airport

Maria Dahlhaus

Managing Directors, Terminal 2 Gesellschaft

National Border Force of an EU Country achieves high-throughput, sub-15-second passenger processing with SITA iBorders BorderAutomation ABCGates

National Border Force of EU Country

Newcastle Airport’s Growth Transformation, supported by SITA Flex Essentials

Newcastle Airport

Shane de Wit

Executive General Manager Aviation

Passport, Immigration and Citizenship Agency (PICA) achieves up to 60% faster, more secure border processing with SITA iBorders ABCKiosks

Passport Immigration and Citizenship Agency

Jennifer McDonald

Chief Executive Officer

Passport Immigration and Citizenship Agency achieves faster, more efficient immigration processing with SITA iBorders BorderAutomation ABCKiosks

Passport Immigration and Citizenship Agency

Philadelphia International Airport partners with SITA for US biometric exit

Philadelphia International Airport

Keith Brune

Chief Operating Officer

Promoting Equality in African Schools (PEAS) sustains remote learning in Uganda and Zambia during COVID-19 with SITA

Promoting Equality in African Schools

Québec City Jean Lesage International achieves increased capacity and operational efficiency with SITA's Airport Management Solution

Québec City Jean Lesage International

Gaëtan Gagné

Chief Executive Officer

Regional Airline Company achieves cost savings and resilient, fast airport connectivity with SITA Connect Light at Airports (SITA)

Regional Airline Company

São Paulo’s Guarulhos achieves rapid IT transformation and World Cup readiness with SITA

São Paulo’s Guarulhos

Luiz Eduardo Ritzmann

Chief Information Officer

Saudi Arabian Airlines achieves global IT transformation and scalable IP-based network with SITA

Saudi Arabian Airlines

Muhammad Ali Albakri

Vice President IT

Sharjah Aviation Services achieves 40% overtime reduction and 25% better resource utilization with SITA's Airport Management Solution

Sharjah Aviation Services

David Henderson

General Manager

South American Airport achieves safer, more secure passenger flow and COVID-19 risk detection with SITA border solutions

South American Airport

Swiss Federal Railways achieves safe, seamless door-to-door intermodal journeys with SITA

Swiss Federal Railways

T.F. Green Airport achieves international route growth and scalable, low-cost operations with SITA’s cloud-based AirportConnect Open

T.F. Green Airport

Tim Pimental

Assistant Vice President – Air Service Development

Tier 1 Airport Company achieves 4% advertising revenue growth and retail lease optimization with SITA FlowAnalyzer

Tier 1 Airport Company

Tier 2 Airline Company achieves 15% TCO reduction and a 3-month global 2,000-workstation rollout with SITA End User ProfessionalServices

Tier 2 Airline Company

Tier 2 Airline Company achieves 90% remote resolution and reduced field dispatch costs with SITA End User RemoteSupport

Tier 2 Airline Company

United Nations achieves SDG 13 climate-action recognition with SITA's Planet+ carbon-neutral program

United Nations

Miladin Bogetić

Press Officer

Václav Havel Airport Prague future-proofs and modernizes passenger self-service with SITA's TS6 kiosks

Václav Havel Airport Prague

Victoria Airport Authority achieves up to 25% faster passenger processing with SITA AirportConnect Kiosk

Victoria Airport Authority

James Bogusz

Vice President, Operations & Development

Vienna International Airport achieves 25‑minute connections and dramatically faster boarding with SITA's common‑use self‑boarding solution

Vienna International Airport

Julian Jäger

Chief Operating Officer

Vistara achieves rapid, cost-effective launch and scalable cloud communications with SITA

Vistara

Gopala Subramaniam

Chief Pilot

WILD (Women in Leadership Development) Program empowers future female STEM leaders with SITA

WILD Program

Wingo (Copa Holdings' low-cost carrier) achieves a record-time launch with SITA CorporateConnect@Airports

Wingo

Julio Toro

Chief Information Officer

Zambia Airports Corporation Limited achieves a modern, scalable 1M-passenger terminal and improved passenger experience with SITA Airport MSI

Zambia Airports Corporation Limited

Prince Chintimbwe

Director Airports Services

Zürich Airport (ZRH) achieves increased runway capacity, improved on‑time performance and €1.9M annual savings with SITA's DMAN (AirportCentral)

Zürich Airport (ZRH)

SITA B2B Case Studies & Customer Successes

Case Studies

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