Case Study: Air Transport Company achieves up to 60% fewer mishandled bags and scalable touchless baggage operations with SITA

Air Transport Company - Customer Case Study

Air Transport Company faced major baggage-process challenges after COVID-19: plunging passenger numbers, reduced airport and airline workforces, and new health-driven operating constraints that made traditional baggage handling harder to sustain. To respond, Air Transport Company turned to SITA, adopting solutions such as WorldTracer® Self-Service and the cloud-based SITA Bag Manager Lite to enable greater automation, remote baggage reconciliation and touchless/self-service options.

SITA implemented automated tracking, self-service baggage tools and is piloting SITA Bag Vision (AI-powered computer vision) to identify bags without tags. Where SITA tracked bags at check-in and loading, mishandling rates dropped by 60%; industry mishandling reached 3.5 bags per thousand passengers in 2020 (an 81% decline since 2007), and the cloud-based SITA solutions let Air Transport Company scale operations with fewer staff while improving baggage accuracy and recovery times.