Case Study: Copenhagen Airports achieves reduced security wait times and increased retail revenue with SITA's Passenger Flow Monitoring solution

Copenhagen Airports - Customer Case Study

Copenhagen Airports faced long security queues, slow manual boarding-pass checks, limited real‑time operational visibility and sub‑optimal retail layouts that frustrated passengers and constrained revenues. To address this, Copenhagen Airports worked with SITA using its Passenger Processing Solution — part of SITA’s passenger flow monitoring suite/intelligent airport vision — including BCBP (bar coded boarding pass) validation and tracking plus Wi‑Fi and Bluetooth location analytics.

SITA implemented automated BCBP validation and tracking, Wi‑Fi/Bluetooth passenger tracking, and BI-driven dwell‑time and flow analysis to enable real‑time displays, predictive staff scheduling and data provisioning to the airport’s data warehouse. The result was reduced security wait times and shorter queues, improved operational efficiency and on‑time departures, better-informed passengers and increased non‑aeronautical revenue potential — outcomes driven by SITA’s solution and dwell‑time analytics (e.g., protecting retail spend, since an extra 10 minutes in security can cut average passenger retail spend by 30%).

Copenhagen Airports