Case Study: El Dorado International Airport achieves a modern, fully integrated terminal with SITA's Airport MSI

El Dorado - Customer Case Study

El Dorado (BOG) Bogotá International Airport, managed by OPAIN, faced an aging terminal with long queues, limited passenger access, outdated public address and flight information systems, and a large staged expansion that risked siloed, piecemeal technology delivery. Having previously implemented SITA’s CUTE and CUSS check‑in solutions, OPAIN engaged SITA as a single, proven partner to coordinate the wholesale technology transformation and modernize passenger processing across the new and existing terminals.

SITA implemented its Airport Master System Integration (MSI) and a suite of pre‑integrated technologies—including Maestro DCS Local, AirportConnect CUTE/CUSS, AirportHub, AirportVision, BagManager and SITATEX—bringing together suppliers, installing thousands of ports, displays and speakers, and providing 24/7 onsite support. Delivered on time and on budget (phase one completed in three months), the upgrade helped El Dorado reach a capacity of about 40 million passengers by 2017, achieved a mean time to repair of 18.7 minutes for CUTE services, and contributed to regional awards and measurable improvements in operational stability, passenger experience and commercial performance under SITA’s solution.

El Dorado

Álvaro González

Chief Executive Officer