Case Study: Tier 2 Airline Company achieves 15% TCO reduction and a 3-month global 2,000-workstation rollout with SITA End User ProfessionalServices

2,000 workstations deployed at 150 destinations in a Tier 2 Airline

Tier 2 Airline Company needed to survey and refresh 2,000 workstations across 150 destinations but lacked the in‑house skills and visibility to manage a complex, multi‑supplier global rollout and modernize its central management. To address this, the airline engaged SITA’s End User ProfessionalServices to rejuvenate its outstation workstations and migrate its central management to an industry‑standard platform (Microsoft SCCM).

SITA delivered an end‑to‑end program—site audits, design, supplier management, field services coordination, global rollout and a central management platform using Microsoft SCCM with Nexthink and 1E Nomad, plus gold image and application packaging. The one‑stop SITA approach improved asset visibility, sped up new device deployments at outstations, and reduced total cost of ownership by 15%, completing the roll‑out in three months.