Case Study: Leading Airline Company achieves clear Type B messaging visibility and faster issue resolution with SITA's MessageIntelligence

Making Sense of Your Type B Messaging Data

Leading Airline Company struggled to monitor and manage Type B messaging across the organization: users could not quickly retrieve full message content, management lacked simple reporting, and there was no easy way to track traffic changes or identify rejected messages. To address these gaps, the airline turned to SITA and its MessageIntelligence solution.

SITA deployed MessageIntelligence’s archive and reporting modules — a searchable archive with up to 18 months of message storage and three standard reports (Dashboard, Operational Traffic, Reject). This gave the Leading Airline Company the ability to trace and read messages, validate PSS/Res availability data sent to partners, run self-service reports anytime, and pinpoint anomalies (for example identifying when traffic spikes or double-signature issues began), improving monitoring, problem resolution and overall operational efficiency.