Case Study: easyJet achieves reliable mobile-assisted boarding across 30+ airports with SITA Wireless@Airports

Delivering Reliable Mobile-assisted Boarding Connectivity

easyJet needed a reliable, globally managed mobile-assisted boarding solution to support its Halo platform and deliver a consistent passenger experience across airports. The airline sought a single supplier that understood air transport constraints, could provide both Wi‑Fi and cellular connectivity, manage ruggedized devices, and avoid multiple contractors. easyJet selected SITA (Wireless@Airports and Mobile Data Access) to meet these requirements.

SITA deployed its Wireless@Airports Wi‑Fi in 30+ airports (single SSID, one contract), provided Mobile Data Access as cellular backup across 180+ countries, and managed devices and 24/7 support through a dedicated SITA support desk. The fully managed, end-to-end SITA solution simplified operations with a single point of contact, enabled consistent mobile access for staff via Halo, and delivered measurable impact — coverage in 30+ airports, global cellular redundancy in 180+ countries, and reduced supplier complexity and operational risk.

easyJet

Trevor Didcock

Chief Information Officer