Case Study: China Eastern achieves faster turnarounds and $4M annual savings with SITA's Hub Control Center

China Eastern - Customer Case Study

China Eastern, one of the world’s five largest airlines operating over 1,100 daily flights at Shanghai Hongqiao (SHA) and Pudong (PVG), faced capacity pressure from growing passenger numbers and siloed flight and ground operations that relied on paper processes and walkie-talkies. To reduce disruption, improve turnaround efficiency and give flight planners visibility into ground resources and off‑block time, China Eastern engaged SITA, deploying SITA AirportResource Manager alongside turnaround and transfer systems.

SITA implemented a Hub Control Center (HCC) that integrated flight and ground operations, pushed tasks to ruggedized mobile devices, and coordinated roughly 13,000 daily tasks for real‑time staff and equipment reallocation. The SITA solution cut dispatching functions by up to 50%, reduced staffing hours by 16% and overtime by 60%, delivered an expected ROI within 12 months and generated over US$4 million in savings in 2015 while improving on‑time performance and passenger experience.

China Eastern

Hu Zhenming

Chief Service Officer and General Director of Airport Service