Case Study: Leading Tier 2 Airline Company achieves 30% faster deployments and 100% site coverage with SITA End User Field Services

Best-in-class Global End User on-site Services

Leading Tier 2 Airline Company needed field engineers to deploy and support workstations across all outstations and to guarantee consistent, desk-side SLAs while controlling CAPEX/OPEX and speeding new site rollouts. They engaged SITA’s End User Field Services to provide a single-vendor, global service model to meet these requirements.

SITA implemented global field engineering, hardware provisioning, a comprehensive international rollout plan, on-site IMAC and spare-buffer management, and a dedicated Service Delivery Manager to centralize reporting and SLAs. As a result, SITA achieved a 30% reduction in project delivery time, 100% site coverage by its Global Field Services and SLA levels that surpassed other suppliers, delivering standardized service and lower total cost.