SITA
122 Case Studies
Case Study: Swiss Federal Railways achieves safe, seamless door-to-door intermodal journeys with SITA
A SITA Case Study
Safe and Seamless Door to Door Journeys Beyond Aviation
Swiss Federal Railways faced rising passenger expectations for seamless, touchless intermodal journeys after COVID‑19 — needing to improve passenger flow, multilingual communication, disruption management and secure identity checks across rail‑to‑air connections. SITA was engaged to bring airport‑grade digital capabilities to rail, using solutions such as the SITA Flex cloud platform and Smart Path biometric self‑service to extend mobile‑first, contactless journeys beyond aviation.
SITA implemented SITA Flex for mobile self‑service and integrated passenger data across stakeholders, plus Smart Path biometrics and border management capabilities to enable touchless identity checks and faster boarding. The result for Swiss Federal Railways was a safer, more seamless door‑to‑door experience with measurable reductions in queueing and processing times, improved on‑time performance and clearer disruption communications — delivering higher capacity and better passenger satisfaction through SITA’s integrated platform.
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