Case Study: Geneva International Airport achieves streamlined check-in, shorter queues and space savings with SITA CUSS kiosks

Geneva International Airport - Customer Case Study

Geneva International Airport faced rapidly rising passenger volumes (handling a record 11.5 million passengers in 2008 and forecasting continued growth) and very limited check‑in floor space. To maximize throughput, reduce routine costs for airlines and lead industry self‑service adoption, Geneva partnered with SITA to deploy a shared Common Use Self Service (CUSS) kiosk solution branded “Checky.”

SITA installed an initial 16 CUSS kiosks (adding eight more later to total 24), coordinated multiple stakeholders, provided technical support and helped drive passenger uptake through marketing and floorwalker assistance. The SITA solution reduced queues and bottlenecks, freed counter space, and lowered operating costs; since launch CUSS has handled more than 40,000 check‑ins, British Airways reports over 40% of its Geneva passengers (~4,000/week) now use kiosk or web check‑in, an independent 2008 survey showed 41% kiosk/internet check‑in, and Geneva awarded SITA ongoing maintenance of its CUTE and 24 CUSS stations.

Geneva International Airport

Robert Deillon

Chief Executive Officer