Case Study: Asian Airport Company achieves 60% increase in terminal capacity with SITA Smart Path Drop and Fly

New-fit Self Bag Drop Solution Compact and Secure

Asian Airport Company was struggling with rising passenger numbers, long bag‑check queues and terminal capacity constraints that drove up staffing costs and harmed the passenger experience. To address this, the airport selected SITA’s Smart Path Drop and Fly self‑bag drop solution to enable fast, unattended baggage check‑in in new or refurbished terminal areas.

SITA implemented its Smart Path Drop and Fly kiosks—fully enclosed, ergonomic units with ID scan, common‑use payment and a mobile management app—to let passengers check bags in under a minute and give operators real‑time flow analytics. The deployment delivered measurable gains: a 60% increase in terminal capacity, reduced queues and is part of SITA’s global rollout of 582+ units across 46+ airports (serving 55+ airlines); at one airport the solution expanded from 12 to 48 units and replaced multiple traditional check‑in desks, demonstrating clear operational and passenger‑experience improvements by SITA.