Case Study: Large Metropolitan Multi-Modal Company achieves 99.9% system availability and extends legacy display lifespan with SITA Transit

Passenger Information Display System for Transit

Large Metropolitan Multi-Modal Company faced inaccurate and fragmented passenger data, limited revenue opportunities from underutilized screens, frequent hardware downtime, and the cost of maintaining multiple systems. To address these challenges they engaged SITA and implemented SITA Transit, a passenger information display system (PIDS) to modernize visual communications across bus and rail services.

SITA deployed SITA Transit to integrate reliable data feeds, consolidate messaging, manage advertising via Media Manager, and provide system redundancy and push-based updates. The solution drove 500 existing proprietary LED displays, supported both legacy and new sign technologies to extend asset life and defer capital expenditure, and positioned the authority for a phased move to LCD. As a result SITA achieved 99.9% system availability across 20+ North American deployments while improving trip information accuracy, uptime and revenue potential.