Case Study: Québec City Jean Lesage International achieves increased capacity and operational efficiency with SITA's Airport Management Solution

Helping Airport Managers Balance Operational Efficiency with Business Results

Québec City Jean Lesage International, which saw 68% growth over five years and was voted “Best Airport in North America” in 2012, faced capacity constraints, manual and fragmented processes, billing inaccuracies and the risk of mismanaging gates, desks and other resources during disruptions. To maintain high service levels and make faster, more effective operational decisions, the airport selected SITA’s Next Gen Airport Management Solution, including AirportCentral and AirportResource Manager.

SITA implemented a centralized AODB with AirportCentral and AirportResource Manager to deliver real-time flight management, tactical resource allocation, billing and KPI dashboards. The solution improved collaboration across stakeholders, increased effective capacity, reduced costs and delays through more efficient resource use, and delivered more accurate aeronautical billing that boosted revenues—benefits Québec City Jean Lesage International reported receiving immediately after deployment.

Québec City Jean Lesage International

Gaëtan Gagné

Chief Executive Officer