Case Study: Air Serv achieves streamlined PRM notifications and faster passenger assistance with SITA PRM Data Transformation

Support Passengers with Reduce D Mobility. Improve Assistance Through Efficient Messaging

Air Serv, the ground service provider that manages assistance for passengers with reduced mobility at London Heathrow, struggled with last‑minute requests, inconsistent data formats and multiple channels of PRM notifications—making timely, legally required support difficult. To address this challenge Air Serv turned to SITA and its PRM Data Transformation service.

SITA implemented the PRM Data Transformation solution—converting varied airline messages into a single XML format and integrating them with back‑end PRM and resource management systems. Deployed in just a few weeks, SITA’s service now consolidates notifications from over 90 airlines and processes about 3,000 messages daily, providing a single, interoperable source of passenger data that streamlines operations and eases integration with third‑party and mobile workforce tools.

Air Serv

Adam Taylor

Vice President Performance Management