Comarch B2B Case Studies & Customer Successes

Comarch is a global provider of IT business solutions designed to optimize operational and business processes. Since its inception in 1993, the company has developed at a rapid pace. Today, Comarch is the leading IT company in Central & Eastern Europe, and employs over 7000 experienced IT engineers and business consultants. Thousands of successfully finished projects, and activity on six continents in about 100 countries, are a source of great pride. Comarch provide cutting-edge loyalty management and digital marketing platforms that companies can use to increase customer lifetime value, drive brand awareness, and boost profits. The company also delivers professional loyalty consulting services to help businesses build and run highly immersive B2B, B2C, and B2E loyalty programs and marketing campaigns that align with their clients’ needs and expectations. Having 25+ years of experience in carrying out the most complex loyalty projects, Comarch supports some of the world’s most popular brands.

Aegon achieves centralized commission, settlement and accounting with Comarch Commission & Incentive

Aegon

Ewa Karczmarczyk

Financial Operations Department Director

Ahold achieves streamlined, paperless high-volume invoice processing with Comarch ECM

Ahold

Piotr Dyr

IT Contract Manager

Alior Bank S.A. achieves secure, user-friendly mobile banking and reduced SMS authorization costs with Comarch Smart Finance for Mobile (Comarch)

Alior Bank S.A.

Auchan Telecom achieves rapid mobile Internet launch and a streamlined MVNO platform with Comarch

Auchan Telecom

Mathieu Abt

Operations Director

AXA Luxembourg achieves a modern, compliant omnichannel front-office and faster agent productivity with Comarch Insurance Agent Essentials (Comarch)

AXA Luxembourg

Georges Biver

Head of Life & Health

Balconi achieves streamlined EDI document flows and faster European expansion with Comarch EDI

Balconi

Karen Bartesaghi

Customer Service and Logistics Manager

Bank BPH achieves streamlined sales processes and increased sales with Comarch CRM Sales Management

Bank BPH

Bartosz Zborowski

Leader of Sales Support Area

Director of Online Banking Department

Belize Telemedia Ltd. achieves streamlined end-to-end billing and faster time-to-market with Comarch BSS & OSS Suite

Belize Telemedia Ltd.

Rafael Marín

Chief Information Systems Officer

BIC Group achieves secure, efficient international EDI and paperless invoicing with Comarch EDI

BiC

Anouch Osmandjian

Europe IT App Manager

Bitė Group achieves rapid market launch and scalable OSS/BSS operations with Comarch

Bite

Žilvinas Jurkšus

CTO

BNP Paribas Fortis unifies 160,000 corporate customers and boosts SME profits 10% with Comarch Corporate Banking (Comarch)

BNP Paribas Fortis

Przemyslaw Gorecki

Electronic Distribution Channels Director

BNP Paribas Fortis (Fortis Bank Poland) achieves streamlined commission clearance and sales-network integration with Comarch Commission & Incentive

BNP Paribas Fortis

Janusz Stępień

Director of Information Systems Integration Bureau

Bolsius - Customer Case Study

Bolsius

Erik van Balken

Sales Representative

Boost secures customer data and scales operations with Comarch Data Center Services

Boost

BP Global achieves a unified online loyalty platform and real-time personalized marketing with Comarch Loyalty Management

BP GLOBAL

Olivier Martinet

Marketing Director

BP GLOBAL achieves full control of orders and deliveries with Comarch EDI

BP GLOBAL

Brussels Airlines achieves rapid loyalty growth and increased bookings with Comarch Loyalty Management

Brussels Airlines

Alessandro Alfano

Loyalty Operations Manager

Carrefour Poland achieves paperless, cost-saving B2B communication with Comarch EDI

Carrefour

Circle K achieves secure, scalable Wi‑Fi across 192 stations and lowers IT costs with Comarch

Circle K

CitiFinancial achieves faster, more accurate loan processing and increased partner sales with Comarch Credit Process Management

CitiFinancial

Dominik Matuszewski

Project Coordinator

Colgate-Palmolive achieves faster, more accurate orders and increased sales effectiveness with Comarch Online Distribution and Comarch Mobile Sales Force

Colgate-Palmolive

Damian Skrzyniarz

Sales Administration Specialist

Delta Lloyd Life achieves streamlined underwriting and faster, more accurate decisions with Comarch

Delta Lloyd Life

Anne Romagnoli

Chief IT Officer

Diageo achieves faster, standardized trade visits and mobile order execution with Comarch SFA

Diageo

Rafał Stepien

Diageo

Drosed achieves seamless Data Centre migration and business continuity with Comarch

Drosed

Dariusz Orchowski

Chief Financial Officer

DTMS GMBH achieves real-time convergent billing and flexible cross-product discounting with Comarch BSS Suite

DTMS GMBH

Christoph Kurpinski

CTM and Board Member

E-Plus (now Telefónica Germany) cuts network planning complexity and boosts efficiency 50% with Comarch NGNP

E-Plus

Enterprise Rent-A-Car achieves 25% revenue growth and 24% more rentals with Comarch Loyalty Management (Comarch)

Enterprise Rent-A-Car

James Stoeppler

Asst. Vice President Brand Marketing

Esselte achieves 99.9% availability and secure, cost-effective hosting with Comarch Data Center

Esselte

European Southern Observatory (ESO) achieves SLA-driven, multi-site IT outsourcing across Germany and Chile with Comarch

European Southern Observatory (ESO)

European Tier 1 Operator achieves 87–91% reduction in order-to-delivery time and full service order automation with Comarch

European Tier 1 Operator

Fabbrica Italiana Lapis ed Affini (F.I.L.A. S.p.A.) achieves global automated document exchange and SAP unification with Comarch EDI

Fabbrica Italiana Lapis ed Affini

Emanuele Messina

Chief Information Officer

Fring achieves rapid global scale and real-time billing with Comarch Billing Cloud

Fring

Alex Nerst

CTO

FROSTA AG achieves faster, lower-cost supplier processes with Comarch Web-EDI & B2B Network

Frosta AG

Robert Blasing

Head of IT

Grupo TVCable achieves 25% operating cost reduction and unified billing with Comarch BSS Suite

Grupo TVCable

Fernando Carillo

VP of Information Technology

Hamelin achieves fast, secure international EDI and e‑Invoicing with Comarch B2B Network

Hamelin

Eric Grienay

Domain Expert

Heathrow Airport achieves 400% member growth and 20% higher spend with Comarch

Heathrow Airport

Simon Chatfield

Head of eBusiness & CRM

Heathrow Airport achieves rapid, high-availability cloud loyalty platform with Comarch

Heathrow Airport

Hudson's Bay achieves personalized, location-based loyalty and rapid mobile customer growth with Comarch Loyalty Management

Hudson's Bay

Idea Bank achieves faster, centralized commission settlements and improved sales performance with Comarch Commission & Incentive

Idea Bank

Małgorzata Schön

Director of Commission System Department

ING Bank Śląski achieves 10x corporate customer growth and market leadership with Comarch Corporate Banking

ING Bank Śląski

Adam Walendziewski

Deputy Director of Direct Distribution Channels

Italcementi Group achieves automated, legally compliant e-invoicing with Comarch E-Invoicing

Italcementi Group

Manuel Vitali

Head of Information Technology

JetBlue achieves Loyalty 3.0 engagement and social growth with Comarch Customer Engagement

JetBlue

Mateusz Popiolek

Consulting Director

JetBlue achieves 24x7 loyalty system availability and reduced infrastructure costs with Comarch

JetBlue

David Canty

Loyalty Marketing Director

JetBlue Airways achieves a scalable, revenue-based TrueBlue loyalty relaunch with Comarch Loyalty Management

JetBlue

Kompania Piwowarska achieves paperless, faster invoicing and major cost savings with Comarch EDI

Kompania Piwowarska

Jan Tarachowicz

Project Leader

KPN achieves streamlined customer experience and reduced costs with Comarch BSS Suite

KPN

Cees Versteeg

Director IT and Operations

La Redoute achieves centralized order traceability and rapid drop‑shipping monitoring with Comarch EDI

La Redoute

Mathieu Blampain

IT Project Manager

Leroy Merlin reduces delivery control time by 25 minutes and cuts administrative work with Comarch EDI

Leroy Merlin

Katarzyna Kowalska

Logistics Director

Leroy Merlin achieves personalized, automated loyalty and targeted marketing with Comarch Loyalty Management

Leroy Merlin

Livelo achieves 16M-account migration and rapid launch of a scalable multi‑partner loyalty program with Comarch Loyalty Management

Livelo

Mauro Bizatto

Marketing and Product Director

MAPCO Express, Inc. achieves real-time personalized loyalty & increased transactions with Comarch Loyalty Management

MAPCO Express, Inc.

Howard Curtis

Director of Marketing & CRM

Media Broadcast launches freenet TV and streamlines BSS operations with Comarch Smart BSS

Media Broadcast

Mercer - Customer Case Study

Mercer

Daniel Jelonneck

Product Owner and Operations Specialist

METRO‑NOM achieves secure, automated global EDI and cost savings with Comarch

METRONOM

Gabriele Timm

Provider Management Officer

Mobile Vikings achieves full MVNO transformation and unified multi-brand BSS with Comarch Smart BSS

Mobile Vikings

MTS centralizes network monitoring and cuts operator alarms 50% with Comarch Next-Generation Service Assurance (NGSA)

MTS

Andrey Seregin

Director, Global Network Operations Center

Multimedia Polska achieves centralized, flexible multi-service billing and seamless data migration with Comarch BSS Suite

Multimedia Polska

Krzysztof Jaskólski

CTO

Natura achieves 79% e-commerce sales growth and unified omnichannel loyalty with Comarch Loyalty Management

Natura

Netia achieves scalable interconnect billing and revenue growth with Comarch InterPartner Billing

Netia

Robert Kipczak

Project Manager

NETWORKS! POLAND achieves unified network monitoring and faster fault resolution with Comarch Fault Management

NETWORKS! POLAND

Przemysław Żulewsk

Mobile Systems Development Expert

ngena achieves rapid global delivery of NFV-based hybrid VPN services with Comarch

ngena

Marcus Hacke

Founder & Managing Director

CEO

Oney Insurance achieves streamlined, Solvency II‑compliant multi‑country operations with Comarch Life & NonLife Insurance

Oney Insurance

Robert Gauci

Chief Project Office

Orange Polska achieves optimized field service and reduced operational costs with Comarch Field Service Management

Orange Polska

Krzysztof Zielosko

Director of Network Support Tools

OXYCOM achieves simplified end-to-end cloud revenue management with Comarch BSS

OXYCOM

Padania Alimenti - Customer Case Study

Padania Alimenti

Fabrizio Angiolini

Administration Manager

Philips - Customer Case Study

Philips

Łukasz Mieteń

IT Manager

Plus Communication achieves a 6-week market launch and regulatory compliance with Comarch BSS Suite

Plus Communication

Polkomtel achieves centralized multi-operator wholesale billing and revenue protection with Comarch InterPartner Billing (Comarch)

Polkomtel

Jerzy Szyper

Manager of the Wholesale Settlements Team

Prudential Polska achieves streamlined, scalable commission management with Comarch Commission & Incentive

Prudential Polska

Mateusz Wiktor

IT Application Maintenance Manager

Raiffeisen Polbank increases issued guarantees by 24% and cuts issuance time from days to hours with Comarch's Trade Finance module

Raiffeisen Polbank

Agnieszka Ziętek

Head of Guarantees

Red Bull achieves real-time distributor stock and sell-out visibility with Comarch SFA Online Distribution

Red Bull

Wojciech Kosmalewski

Sales Director

Rosgosstrakh achieves automated investment accounting and real-time portfolio valuation with Comarch Asset Management

Rosgosstrakh

S7 Airlines achieves a full-scale frequent‑flyer launch and traffic growth with Comarch Loyalty Management

S7 Airlines

Tarek Al-Oveyd

Loyalty & Partnerships Director

Santander Consumer Bank achieves IT modernization and continuous SLA-compliant operations with Comarch

Santander Consumer Bank

Tomasz Szurek

Head of IT Production & Technology

Schnellecke Logistics achieves improved process efficiency and optimized IT operations with Comarch PaaS and Managed Services

Schnellecke

Abaid Goda

Authorized Officer and Senior Manager IT – Operation

simpliTV achieves rapid market launch and improved customer satisfaction with Comarch Smart BSS Suite

SimpliTV

Dominique Löpfe

Project Manager

SSP Deutschland achieves centralised invoice processing and faster, cost-effective supplier communication with Comarch AP Automation

SSP Deutschland

Andreas Kühne

Divisional IT-Manager - Central Europe

Swiss Life achieves unified, end-to-end group life insurance operations and enhanced customer self-service with Comarch Life Insurance

Swiss Life

Tony Ciccarella

IT Program Manager/Architect

T-Mobile Poland achieves improved network reliability and centralized control with Comarch Fault Management

T-Mobile

Dariusz Antoniewicz

Service Management Unit Manager

T-Mobile Austria achieves a centralized multi-technology network inventory with Comarch

T-Mobile

Thomas Kiemle

Head of Configuration & Provisioning Systems

Technicolor achieves streamlined, automated e-invoicing and AP processes with Comarch e-Invoicing

Technicolor

Olivier Labelle

Technicolor

Telefónica reduces costs and speeds time-to-market across five Latin American subsidiaries with Comarch Next Generation Network Planning

Telefonica

José González Díaz

Director of Transformation & OSS, Global CTO

Telefónica O2 Germany achieves unified, centralized network control with Comarch OSS Suite

Telefónica O2 Germany

Günter Kaufmann

Head of Configuration & Provisioning Systems

Telekom Austria Group achieves flexible, scalable M2M rollout with Comarch M2M Platform

Telekom Austria Group

Phat Huynh

Managing Director

Telekom Deutschland achieves end-to-end service visibility with Comarch Resource & Service Inventory

Telekom Deutschland

Thomas Kiemle

Head of Configuration & Provisioning Systems

Thomas Cook Group achieves significant operational cost reduction and nearshores IT with Comarch

Thomas Cook Group

Gary Dashwood

Head IT Service and Operations

TMB Bank achieves unified corporate internet banking and improved security with Comarch Corporate Banking

TMB Bank

True Value achieves triple-digit ROI and omnichannel loyalty expansion with Comarch Loyalty Management

True Value

Sue Smolenski

Sr. Director Omni Channel Marketing

TUiR Allianz Polska achieves faster reinsurance and broker settlements and a 2-day accounting close with Comarch's NonLife Insurance financial-accounting module

TUIR Allianz Polska

Sylwia Kołowacik

Chief Accountant

UniCredit achieves higher customer engagement and increased cross‑selling with Comarch Personal Finance Management

UniCredit

Heiko de Simone

Global Online & Mobile Banking

Unilever achieves 80% electronic order processing and streamlined logistics with Comarch EDI

Unilever

A. Gużwin

Implementation Manager

UNIQA Group achieves faster sales and improved customer service with Comarch Insurance Agent Essentials

UNIQA Group

Jacek Szwankowski

Project Manager

Valeo Germany achieves 24/7 IT continuity and operational cost savings with Comarch IT Outsourcing

Valeo

Thomas Mathes

Regional IT Infrastructure Manager

ViaSat achieves faster installations and more efficient field service management with Comarch Field Service Management

ViaSat

Brian Crouthers

Director of Field Operations

Vingroup achieves a unified coalition loyalty program and improved member engagement with Comarch

Vingroup

Trần Anh Tú

Specialist

Vodafone Germany achieves 47% CAPEX & 68% OPEX reduction and improved corporate customer satisfaction with Comarch Next Generation Service Assurance (NGSA)

Vodafone

Shane Gaffney

Director of OSS

Volotea - Customer Case Study

Volotea

Gemma Giner

Tax Manager

Warta achieves streamlined mobile claims and higher adjuster productivity with Comarch Mobile Claims Adjuster

Warta

Rafał Stankiewicz

Vice President

X5 Retail Group achieves 6 million loyalty members and 45% higher basket value with Comarch Loyalty Management

X5 Retail Group

Alexander Ivanov

Head of the Management of Loyalty Programs and Customer Relationships

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Comarch B2B Case Studies & Customer Successes

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