Case Study: Orange Polska achieves optimized field service and reduced operational costs with Comarch Field Service Management

Orange Polska - Customer Case Study

Orange Polska, the leading Polish telecommunications operator serving over 20 million subscribers across 300,000+ km², faced high costs and coordination issues in managing a decentralized field workforce and several thousand specialized field activities. To centralize operations, automate dispatching and improve service quality, Orange Polska engaged Comarch to implement a Field Service Management solution.

Comarch delivered a modular Field Service Management system—dispatcher dashboard, automated scheduling, resource & skill management, digital maps, mobile access and reporting—integrated with Orange Polska’s network inventory and trouble-ticketing. The Comarch implementation automated dispatching, enabled real-time task management, supported Lean Management, increased efficiency of field staff and dispatchers, reduced operational costs, and provided comprehensive resource-allocation analytics for ongoing optimization.

Orange Polska

Krzysztof Zielosko

Director of Network Support Tools