Case Study: Warta achieves streamlined mobile claims and higher adjuster productivity with Comarch Mobile Claims Adjuster

Warta Optimizing mobile claims with Comarch Mobile Claims Adjuster

Warta S.A. Insurance and Reinsurance Company, one of Poland’s largest insurers, faced high costs and operational inefficiencies in field claim adjustment—an activity that affects customer relationships and requires on-site inspection for roughly 50–75% of reported claims. To improve productivity and service quality, Warta turned to Comarch and implemented the Comarch Mobile Claims Adjuster / Comarch Field Service Management solution to automate and optimize mobile claim adjustment and inspection planning.

Comarch implemented a scheduling and mobile-access solution that factors adjuster availability, travel time and customer appointment windows, monitors inspection progress, and automates documentation and reporting. The Comarch system reduced travel times through advanced assignment algorithms, enabled real-time rescheduling and task reassignment, and delivered advanced reporting and process visibility—resulting in a significant increase in productivity, better customer service and lower operational costs.

Warta

Rafał Stankiewicz

Vice President