Case Study: simpliTV achieves rapid market launch and improved customer satisfaction with Comarch Smart BSS Suite

SimpliTV - Customer Case Study

simpli services, a subsidiary of Austrian Broadcasting Services (ORS), launched the simpliTV terrestrial TV platform with an ambitious goal of winning more than 12% market share by offering simple registration, activation and low-cost subscriptions. To support end-to-end sales, activation and customer care processes and ensure a smooth subscriber experience, simpli services engaged Comarch and deployed the Comarch Smart BSS Suite.

Comarch implemented the Smart BSS Suite—covering CRM, product catalog, service activation, self‑care, Web Shop, billing, trouble ticketing and SAP integration—delivering an end-to-end platform that met the project’s ambitious launch timeline. The Comarch solution enabled an on‑time first-phase launch, improved customer satisfaction via user‑friendly portals and a 360° CRM view, streamlined billing and payment management (including taxation and dunning), and delivered measurable time and cost savings through automated order handling, reporting and process optimization.

SimpliTV

Dominique Löpfe

Project Manager