Case Study: Grupo TVCable achieves 25% operating cost reduction and unified billing with Comarch BSS Suite

Comarch Bss Suite Implementation Grupo TVCable

Grupo TVCable, Ecuador’s largest MSO, faced rising demand for VoIP and triple‑play bundles but was hampered by decentralized regional back‑office systems for billing and customer care. To support usage‑based VoIP billing, unified order‑to‑bill processing and flexible regional offers, Grupo TVCable partnered with Comarch and implemented the Comarch BSS Suite (including billing, customer management, BPM, mediation and inter‑partner billing modules).

Comarch delivered a centralized, process‑driven BSS that was migrated regionally to unify accounts, contracts and financials while retaining local offer flexibility. The Comarch solution enabled ~40 automated workflows, cut operating costs by 25%, halved the time to connect and begin billing new subscribers, reduced technician on‑site time by nearly 30%, sped product launches to hours, and produced consolidated reports in minutes.

Grupo TVCable

Fernando Carillo

VP of Information Technology