Case Study: UNIQA Group achieves faster sales and improved customer service with Comarch Insurance Agent Essentials

Comarch automates UNIQA’s sales force

UNIQA, a leading Polish insurer with an extensive sales network of over 3,000 agents, needed to modernize and extend its sales-service IT to support multichannel communication, better customer profiling, cross‑selling and faster sales and after‑sales service to boost customer loyalty and written premiums. UNIQA selected Comarch to deliver an upgraded internet Sales Service Portal based on Comarch Insurance Agent Essentials with Contact Center support.

Comarch implemented a second‑generation Sales Service Portal (June 2013–September 2015) that integrates life and nonlife systems to provide agents with full customer profiles, multichannel interaction history, real‑time policy and claims status, quoting and issuing with online payments or automated settlements, plus underwriting and Contact Center workflows. The Comarch solution standardized information flow, shortened customer waiting times, improved agent productivity across UNIQA’s 3,000+ agents and established a modular platform for future mobile and process automation.

UNIQA Group

Jacek Szwankowski

Project Manager