Case Study: ViaSat achieves faster installations and more efficient field service management with Comarch Field Service Management

ViaSat Inc. - Customer Case Study

VIASAT, INC., a U.S. satellite Internet provider serving over 600,000 subscribers (including the Exede® service), faced rising field-service complexity after acquiring WildBlue and needed a centralized, automated way to manage and prioritize work orders across fulfillment partners and self-install dealers, estimate install/repair time on the first call, dispatch work orders without manual steps, and access real‑time KPIs and reporting. VIASAT selected Comarch Field Service Management to address these requirements.

Comarch implemented its Field Service Management solution — including Dispatcher Dashboard, Technician Access, Automated Scheduling, Work Order and Resource Management, Fulfillment Partner Management and Reporting — to automate scheduling, partner dispatching and mobile technician support. As a result, Comarch shortened appointment-arrangement and escalation times, provided online task lists and reporting for field techs, improved dispatcher and technician productivity, and increased the number of work orders completed daily, enabling VIASAT to deliver service to new customers more quickly.

ViaSat

Brian Crouthers

Director of Field Operations