Case Study: JetBlue achieves 24x7 loyalty system availability and reduced infrastructure costs with Comarch

Comarch ICT Services in Jetblue Airways

JetBlue Airways, a major U.S. value airline serving 70+ cities with nearly 200 aircraft, needed a robust, spend-based loyalty program integrated with its existing booking systems (Navitaire and Sabre) and a highly available, secure infrastructure with disaster recovery. JetBlue selected Comarch to implement and operate its loyalty platform (Comarch CLM FFP) and to provide hosting, backup, DR and ongoing support.

Comarch deployed the Comarch CLM FFP platform, integrated it with Navitaire and Sabre, and implemented primary and backup data centers in Chicago and Columbus with remote administration from Krakow and ISAE 3402 oversight. Comarch’s solution delivers 24x7 system availability, continuous operation, remote monitoring, certified-engineer maintenance and reduced infrastructure management costs—supporting JetBlue’s operational scale-up (e.g., FY12 revenues +10.5% and traffic growth +9%) while ensuring secure data replication and high-quality business processes.

JetBlue

David Canty

Loyalty Marketing Director