Case Study: Santander Consumer Bank achieves IT modernization and continuous SLA-compliant operations with Comarch

Santander Consumer Bank - Customer Case Study

Santander Consumer Bank S.A., a major retail and automotive-finance bank in Poland, faced rapid expansion from 2006 and needed to modernize an aging IT environment, adopt group security standards, and secure high-quality local IT services with defined SLAs and business continuity. To meet these needs Santander Consumer Bank S.A. engaged Comarch for IT outsourcing and infrastructure modernization.

Comarch rebuilt the bank’s IT environment—implementing a new LAN, security systems, server platform migration, and knowledge transfer—then provided a local HQ team with remote HQ support to deliver workplace support for 400+ users, administration of the data center, WAN for 50+ branches, backup/archiving, databases and 24x7 monitoring. Comarch completed the central IT relocation on schedule with no business disruption, met SLA targets, guaranteed continuous operation, and supported Santander Consumer Bank S.A. for over four years, resulting in stable operations and an extended outsourcing contract.

Santander Consumer Bank

Tomasz Szurek

Head of IT Production & Technology