Case Study: Plus Communication achieves a 6-week market launch and regulatory compliance with Comarch BSS Suite

Plus Communication - Customer Case Study

Plus Communication (PLUS), Albania’s fourth mobile operator (formerly Mobile 4 Al), faced a tight regulatory deadline to launch GSM services and needed a complete, off‑the‑shelf BSS to start serving customers within weeks. PLUS engaged Comarch to provide its BSS suite—including Comarch Convergent Billing, Comarch Customer Management, Comarch BPM and Comarch Billing Mediation—to cover mediation, rating, billing/invoicing, payments, order and customer management with minimal customization.

Comarch delivered a phased implementation of its integrated COTS products, enabling Phase 1 in 1.5 months (first customers registered ~6 weeks after project start) and full go‑live in 4.5 months, meeting regulatory requirements. Comarch’s solution shortened time‑to‑market for new tariffs and services, improved CDR collection and billing efficiency, provided a user‑friendly web portal for customer service, and delivered a scalable, future‑proof platform for PLUS’s growth.

Plus Communication