Case Study: KPN achieves streamlined customer experience and reduced costs with Comarch BSS Suite

KPN - Customer Case Study

KPN, the leading telecommunications and ICT provider in the Netherlands, needed to support higher order intake, improve customer satisfaction and reduce churn while shortening customer onboarding time and cutting costs. To replace a manually intensive BSS stack, KPN engaged Comarch and deployed Comarch BSS Suite modules (Comarch Convergent Billing, Corporate SelfCare, Billing Mediation, Reporting Tool and Enterprise Service Bus) delivered in a SaaS/managed services model.

Comarch implemented a hosted, end-to-end billing and reporting solution with managed services to enable self-setup, central portfolio and price-list management, online cost-center and financial controlling, fulfillment automation and proactive SLM. As a result, Comarch reduced KPN’s CAPEX and OPEX, automated service activation and mass processes, improved order-to-cash control with faster invoice verification and tariff optimization, and lowered investment risk by sharing project responsibility.

KPN

Cees Versteeg

Director IT and Operations