Case Study: European Tier 1 Operator achieves 87–91% reduction in order-to-delivery time and full service order automation with Comarch

European Tier 1 operator - Customer Case Study

A European Tier 1 operator faced the challenge of delivering new business services faster and cheaper across three mature markets with different languages, currencies, tax regimes, networks and local partners. The operator engaged COMARCH to provide an umbrella BSS/OSS solution built around Comarch Product Catalog Management, Comarch Next Generation Service Fulfillment, convergent billing and CRM to enable catalog-driven product creation, partner onboarding, flexible billing and unified, market-specific offerings.

COMARCH implemented a centralized, pre-integrated catalog-driven architecture (PCM + NGSF) to automate order capture, decomposition, fulfillment and billing across all three countries while allowing phased reuse of legacy systems. The deployment delivered measurable impact: an 87–91% reduction in human time for order-to-delivery, 100% automation of service order handling, a single consolidated multi-country BSS/OSS and faster time-to-market with reusable service components and lower transformation risk.