Case Study: Bank Pekao achieves streamlined, paperless bank guarantee processing with Comarch eForms

Bank PEKAO - Customer Case Study

Bank PEKAO SA faced fragmented, manual processing of bank guarantee applications—customers submitted requests by email, fax, courier or in person, with no single channel, limited tracking, and poor reporting. The bank chose Comarch and its Comarch eForms solution (integrated with PekaoBIZNES24/PekaoFIRMA24) to meet requirements like electronic attachments, auto-fill, reuse of prior data, and online status sharing.

Comarch implemented Comarch eForms in about three months, creating a single online submission channel, automatic assignment of cases, unified case records, searchable applications, and smart reporting. As a result, Comarch eliminated unnecessary paper workflows, improved monitoring and processing speed, and enabled comprehensive reporting and faster response to bottlenecks across the bank.

Bank Pekao