EdgeVerve

EdgeVerve Systems, a wholly-owned subsidiary of Infosys, develops innovative software products and offers them on premise or as cloud-hosted business platforms. EdgeVerve products help businesses develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. EdgeVerve power their clients’ growth in rapidly evolving areas like banking, distributive trade, credit servicing, customer service and enterprise buying. Today, global corporations across financial services, insurance, retail and CPG, life sciences, manufacturing, and telecommunications use EdgeVerve products.

Case Studies

Showing 148 EdgeVerve Customer Success Stories

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ABN AMRO Bank - Customer Case Study

ABN AMRO Bank logo

AGD Bank Provides a Differentiated Omnichannel Experience to Customers

AGD Bank logo

Al Ahli Bank of Kuwait Delivers a Best-in-class Digital Banking Experience Leveraging Finacle Digital Engagement Suite

Al-Ahli Bank of Kuwait logo

Al Ahli Bank of Kuwait Unravels the True Potential of Digital Foundation Leveraging Finacle Core Banking Solution

Al-Ahli Bank of Kuwait logo

Legacy transformation to drive operational excellence, enhance customer engagement and accelerate business growth

Albaraka logo

Enabling a leading sportswear brand to build a partner exchange platform and drive real-time order orchestration

Australian Military Bank - Customer Case Study

Australian Military Bank logo

How an Australian Telecom major transformed their service delivery with Infosys Nia

Technology at the Heart of Transformation

Bank of Alexandria logo

Powering International Operations with the Technology Advantage

Bank of Baroda logo

Revolutionizing Indonesia’s Lending Industry with Pathbreaking Digital-first Lending Products

Bank Rakyat Indonesia logo

Bank Sohar - Customer Case Study

Bank Sohar logo

Finacle Helps Bank Sohar Transform to a Truly Digital Bank

Bank Sohar logo

BankDhofar - Customer Case Study

BankDhofar logo

Credit Suisse - Customer Case Study

Credit Suisse logo

DBS Bank - Customer Case Study

DBS Bank logo

DBS Hong Kong Reinvents Its Core With Finacle

DBS Bank logo

DBS Bank - Customer Case Study

DBS Bank logo

Eastern Bank - Customer Case Study

Eastern Bank logo

Emirates NBD - Customer Case Study

Emirates NBD logo

Finacle Core Banking Transformation makes Equity Bank Stronger, Leaner and Fitter

Equity Bank Limited logo

AssistEdge delivered RPA at scale automating 140 processes for a global health technology leader

A European telecom reduces AHT by 55% and delights its customers with the best-in-class experience

Export-Import Bank of India moves from complexity to simplicity with Finacle

ExIm Bank logo

A fast-growing multinational FMCG achieves over 50% growth in market coverage with TradeEdge salesforce automation

Fe Credit Embarks on A Transformation Journey With Finacle

FE CREDIT logo

Federal Bank - Customer Case Study

Federal Bank Ltd. logo

Federal Bank - Customer Case Study

Federal Bank Ltd. logo

Finacle - Customer Case Study

Finacle logo

US Financial Services Firm Speeds-Up Underwriting

Scaling up for Explosive Growth

First Bank of Nigeria logo

Customer Acquisition Via Micro-Targeting

TradeEdge Market Connect and Harmony enabled a Fortune 500 company achieve end-to-end visibility of sales and promotions effectiveness

9x improvement in productivity with automated contracts analysis and risk review for a Fortune 500 conglomerate

Global Financial Company - Customer Case Study

AssistEdge delivered RPA at scale automating 140 processes for global health technology leader

How a global marketing and distribution company used AssistEdge to enhance efficiency and optimize their operations

Labor Contracts for HR Contractual Compliance

How AssistEdge’s cognitive engine, Albie helped a global retail giant standardize their processes

How AI-powered contract analysis is powering a hitech manufacturer’s M&A strategy

Accelerating a global technology conglomerate’s retailer engagement programs by enabling visibility of POS and inventory data

One of the largest global telecom companies improves customer experience by augmenting agent productivity by 20%

Implementing AssistEdge RPA enables a global US fast food chain to achieve over 65% ROI

Grupo Bancolombia - Customer Case Study

Grupo Bancolombia logo

Bancolombia Takes a Digital Leap With Its Nequi Platform

Grupo Bancolombia logo

HNB Partners with Infosys on Core Banking for Growth, Centralization, Efficiency and Streamlined Service

Hatton National Bank (HNB) logo

AssistEdge RPA reduces AHT by 50% for a Hong Kong supply chain management company

Housing Bank for Trade and Finance (HBTF) Transforming legacy to leadership

Housing Bank for Trade and Finance logo

Profiting from Treasury Transformation

HPB logo

ICICI Bank - Customer Case Study

ICICI Bank logo

Technology Enabled Agile Banking

IDBI Bank logo

India Post - Customer Case Study

India Post logo

AssistEdge Bots automates monthly-billing worth over $821M across Infosys Global Delivery Units

Infosys Validation Solutions logo

Simplifying Large Scale Transformations

ING Bank logo

ING Vysya Bank - Customer Case Study

ING Vysya Bank logo

9x improvement in productivity with automated contracts analysis and risk review for a Fortune 50

Kotak Mahindra Bank - Customer Case Study

Kotak Mahindra Bank logo

Powering an agro-technology company’s ambitious new distribution strategy with DMS on a unique revenue-led subscription model

EdgeVerve AI Next helps a large American semiconductor company digitized its contract review process for 70% efficiency gains

Enabling streamlined, robust and scalable banking

How a European Utilities Company Leveraged EdgeVerve’s AssistEdge Engage Chat, During The COVID-19 Pandemic Our client is one of the largest energy providers in Europe, with 45,000+ end-users mostly based out of Europe and the UK

How a European Telecommunications Leader with A Long History of Service Excellence Addressed Key Customer Concerns During The COVID-19 Pandemic

How AssistEdge helped Australia’s Largest Telecommunications Company Enhance Customer Experience

Unparalleled accuracy delivers stellar business outcomes $ 21 million savings & 60 % productivity boost for a large telecommunications company

How a large US based bank digitized and processed 170K+ loan applications during a global pandemic with a 90% accuracy with XtractEdge Platform

How a large US-based bank digitizes and processes 100K+ loan applications with a 90% accuracy with Nia DocAI

A US logistics company increased daily bids by 1.5X and revenues by $125 Mn

How world’s leading consumer goods conglomerate reduced data management efforts by 30% with Infosys Nia

How a Leading Bank in the USA used Predictive Insights to lower their Delinquencies and Net Losses

How a leading financial services achieved 8X productivity in 6 months

Procurement Contracts for Spend Classification

How AssistEdge helped Australia’s largest telecommunications company enhance customer experience

Largest Telecommunications Company - Customer Case Study

AssistEdge enabled a leading distributor of aircraft parts and consumables to upgrade 32 bots across 39 processes with zero downtime

A leading American corporation into manufacturing of agriculture & construction products invests in AssistEdge RPAaaS

A Leading American Electronics Giant Achieved 90% Digitization in FMD Test Reports Data Extraction & Streamlined Compliance Review

Nia Data implemented by a global confectionery leader as the data lake foundation driving big data analytics

A global insurance provider improves the ‘Submission-toQuote’ ratio by 5%

EdgeVerve AI Next’s Document AI capability makes trade verification faster and more efficient for a leading financial organization

Streamlining Credit Servicing processes for global operations

Leading financial services organization deploys best-in-class security with AssistEdge

EdgeVerve AI Next helps a leading global auditor reduce comfort letter review time by 30%

A Leading US Bank Reduces KYC Turnaround Time From Weeks To Days

Global beverage company identifies 300 process variations and saves 65,000 hours with AssistEdge Discover

Digitizing dealer operations for a kitchen and bath fittings manufacturer to deliver increased visibility and support business growth

A leading global logistics firm slashes customer onboarding time by 75% with TradeEdge

Leading Handset Manufacturer - Customer Case Study

AssistEdge enabled digital transformation for a leading hospital chain

How AssistEdge helped a leading Australian hospitality and entertainment organization enhance efficiency

A Leading Insurance Company Leveraged AssistEdge to Ensure Speedy e-delivery of Contracts Amidst COVID-19 Crisis

How a leading Kuwaiti bank used AssistEdge to achieve 95% process automation

A leading logistics provider gives its employees the power to automate everyday tasks with AssistEdge RPA 19.0

Reading Contracts for Revenue Compliance

Enabling a leading sportswear brand to build a partner exchange platform and drive real-time order orchestration

How a leading telecom company transformed its contact center operations by upgrading to the latest version of AssistEdge on-premise, across 150 + applications

Nia Data implements data lake and advanced analytics for a leading Telecom provider

How an Australian Telecom major transformed their service delivery with Infosys Nia

How New Zealand’s leading telecommunications company saved $1 Mn in 5 quarters with Infosys Nia

How AssistEdge helped improve service assurance to elevate customer satisfaction

How Finacle Wealth Management Solution helped a leading UAE bank optimize its wealth services offering

How AssistEdge helped leading bank reduce their average handling time by 70%

AssistEdge RPA enables savings of over 35,000 Hours of process handling time for a leading US aerospace supplier

A Leading US Bank Reduces KYC Turnaround Time From Weeks To Days

Xplore XtractEdge Contract Analysis to increase 10X productivity of procurement team by automated processing of historic & continuous load of contracts

How Document AI Contract Analysis helped the client achieve 90% accuracy in historical contract processing and a 10X increase in productivity

AssistEdge RPA reduces AHT by over 98% for several departments in a leading US based electricity provider

Transformation for Enhanced Customer value, Operational Efficiency and Competitiveness

Mainstreet Bank logo

Major Payments Company - Customer Case Study

How Finacle Wealth Management Solution helped the private bank expand its offering and become a dominant player

Mars Slashes Product Traceability Time by >90% with TradeEdge

Mars logo

TradeEdge Market Connect enabled 99% first-time right, secondary sales data for a global clothing retail company by harmonizing data from various sources

End-to-end supply chain visibility and collaboration with TradeEdge Market Connect and Distributor Management System

Strengthening demand planning with scalable and cost-efficient data acquisition for a global consumer goods conglomerate

Powering a global sports merchandiser’s growth strategy by enabling visibility of ‘sell through’ data

Supply Chain Visibility in Emerging Markets with Tradeedge Market Connect and Market Pulse

AssistEdge RPA increases accuracy of transaction verifications by 90%-95% for a Singapore based finance MNC

A multinational brewing company improves sales representative productivity by 20% and gains secondary sales visibility with TradeEdge SFA

National Commercial Bank - Customer Case Study

National Commercial Bank logo

National Commercial Bank Jamaica Limited - Customer Case Study

National Commercial Bank Jamaica Limited logo

How AssistEdge helped Nations Trust Bank in Sri Lanka reduce AHT by 43%

Nations Trust Bank logo

How New Zealand’s leading telecommunications company saved $1 Mn in 5 quarters with Infosys Nia

How the world’s top communications company transformed operations to reduce AHT by 40%

Paytm Payments Bank - Customer Case Study

Paytm Payments Bank logo

Finacle helps a leading bank in Philippines generate new revenue streams

Powering Queensland Government’s transition to outcome-based social services commissioning to better serve 5M+ Queenslanders

Queensland Government logo

Powering Queensland Government’s transition to outcome-based social services commissioning to better serve 5M+ Queenslanders

RBL Bank - Customer Case Study

RBL Bank Ltd logo

Tansforming business to reinforce market dominance

Republic Bank logo

Republic Bank - Customer Case Study

Republic Bank logo

Sacombank - Customer Case Study

Sacombank logo

Shivalik Bank - Customer Case Study

Shivalik Bank logo

Renewing the Core to Power Global Expansion

State Bank of India logo

State Bank of India - Customer Case Study

State Bank of India logo

Enhanced visibility to sell-out data powers sales strategies for a Swiss food and drink processing multinational

Union National Bank strengthens its treasury business with Infosys Finacle

Union National Bank logo

Union Bank of the Philippines - Customer Case Study

Unionbank of the Philippines logo

United Bank for Africa - Customer Case Study

United Bank for Africa logo

United Bank for Africa - Customer Case Study

United Bank for Africa logo

Large U.S. based oil and gas company with over 50,000 employees worldwide

How a US based utility company improved their customer care with AssistEdge RPA

US Financial Services Firm Speeds-Up Underwriting

A US-based financial services organization leveraged AssistEdge RPA to save 7,525 man-hours

AssistEdge RPA reduces average claim settlement time by 60% for a US based Fortune 500 healthcare company

AssistEdge RPA helps a large US based Healthcare Insurance company process over 10,000 transactions, significantly reducing backlogs

American healthcare insurer reduces claims processing error rate to under 3% and saves $ 6Mn annually

How A US-Based Logistics Company Ensured Business Continuity in the Wake of COVID-19 Pandemic

How A US-Based Logistics Company Ensured Business Continuity in the Wake of COVID-19 Pandemic

A global telecom company improves customer experience by elevating agent productivity by 20%

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