EdgeVerve B2B Case Studies & Customer Successes

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EdgeVerve Systems, a wholly-owned subsidiary of Infosys, develops innovative software products and offers them on premise or as cloud-hosted business platforms. EdgeVerve products help businesses develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. EdgeVerve power their clients’ growth in rapidly evolving areas like banking, distributive trade, credit servicing, customer service and enterprise buying. Today, global corporations across financial services, insurance, retail and CPG, life sciences, manufacturing, and telecommunications use EdgeVerve products.

Case Studies

Showing 146 EdgeVerve Customer Success Stories

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ABN AMRO Bank achieves 24x7 omnichannel banking and lower TCO with EdgeVerve

ABN AMRO Bank logo

AGD Bank achieves 34% customer growth and 80% revenue increase with EdgeVerve's Finacle Omnichannel Digital Suite

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Al-Ahli Bank of Kuwait achieves 300% increase in digital transactions with EdgeVerve Finacle Digital Engagement Suite

Al-Ahli Bank of Kuwait logo

Al-Ahli Bank of Kuwait achieves unified core banking and faster product launches with EdgeVerve Finacle

Al-Ahli Bank of Kuwait logo

Albaraka (Morocco’s leading microfinance institution) achieves faster loan processing and operational excellence with EdgeVerve Finacle

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Athletic Footwear and Apparel Brand achieves real-time order orchestration and an endless-aisle partner exchange with EdgeVerve's TradeEdge

Australian Telecommunications Company achieves zero‑latency order activation and real‑time order visibility with EdgeVerve (Infosys Nia)

Bank of Alexandria achieves lower total cost of ownership and rapid scalable growth with EdgeVerve Finacle

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Bank of Baroda achieves streamlined global operations and reduced costs with EdgeVerve

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Bank Rakyat Indonesia achieves instant digital-first lending (2-minute disbursals) with EdgeVerve

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Bank Sohar achieves record‑breaking 56‑day core banking go‑live with EdgeVerve

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Bank Sohar achieves a truly digital transformation and 25% faster time-to-market with EdgeVerve Finacle

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BankDhofar achieves 13% ROI in 17 months and a faster, more efficient core-banking transformation with EdgeVerve

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Credit Suisse achieves greater productivity and global treasury centralization with EdgeVerve Finacle treasury solution

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DBS Bank achieves pan‑Asia wealth management transformation and 90% faster dual‑currency processing with EdgeVerve Finacle

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DBS Bank Hong Kong achieves a scalable, digital-ready core and faster product launches with EdgeVerve Finacle

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DBS Bank achieves AI-enabled digital banking scale and 80% inquiry automation with EdgeVerve

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Eastern Bank achieves 30% process efficiency improvement and modern multichannel banking with EdgeVerve's Finacle

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Emirates NBD achieves rapid digital growth (370,000 customers and 72 NPS) with EdgeVerve

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Equity Bank Limited achieves seamless multi-country, real-time core banking and lower TCO with EdgeVerve Finacle

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European multinational health technology company achieves $40M+ savings and 1,000,000+ person-hours saved with EdgeVerve AssistEdge

European Multinational Telecommunications Company achieves up to 55% AHT reduction with EdgeVerve AssistEdge Engage

Export-Import Bank of India (ExIm Bank) achieves simplified, scalable core banking with EdgeVerve Finacle

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Fast-Growing Multinational FMCG achieves 50%+ increase in market coverage with EdgeVerve TradeEdge SFA

FE CREDIT achieves rapid core-lending transformation and scalability for millions of loans with EdgeVerve Finacle

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Federal Bank Ltd. achieves secure, scalable two-factor e-banking and fraud protection with EdgeVerve

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Federal Bank Ltd. achieves rapid core-banking transformation and improved customer experience with EdgeVerve (Finacle)

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Finacle achieves 30% faster L3 product support turnaround with EdgeVerve Nia AIOps

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US Financial Services Firm Speeds-Up Underwriting

First Bank of Nigeria achieves scalable 24/7 banking and rapid time-to-market with EdgeVerve's Finacle solution

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Fortune 100 Financial Customer Company achieves 1200x execution speedup and 5% accuracy improvement in micro-targeting with EdgeVerve

Fortune 500 cosmetics company achieves near‑real‑time, error‑free visibility into coupon redemptions and promotion effectiveness with EdgeVerve’s TradeEdge Market Connect and Harmony

Fortune 500 Conglomerate Company achieves 9x productivity and ~90% cost savings with EdgeVerve Nia Contracts Analysis

Global Financial Company achieves $50M+ annual cost savings with EdgeVerve's real-time fraud detection

Global Health Technology Organization automates 140 processes and saves 400,000 person-hours with EdgeVerve's AssistEdge

Global Marketing, Distribution and Project Development Company achieves automation of 970+ steps and over 90% time reduction with EdgeVerve's AssistEdge RPA

Global Pharmaceutical Leader achieves HR contractual compliance and faster, more accurate helpdesk support with EdgeVerve

Global Retail Giant achieves 80% cost reduction with EdgeVerve AssistEdge RPA (Albie)

Global Semiconductor and Technology Company achieves rapid M&A due diligence (30K+ contracts in 1 week) with EdgeVerve XtractEdge

Global Technology Conglomerate’s Retailer achieves 24-hour POS & inventory visibility and 80% automated data harmonization with EdgeVerve

Global Telecom Company achieves over 20% agent productivity improvement and better customer experience with EdgeVerve's AssistEdge Discover

Global US Fast Food Company achieves over 65% ROI and 19 FTE savings with EdgeVerve's AssistEdge RPA

Grupo Bancolombia achieves 30% testing time and effort savings and rapid region-wide Finacle core-banking transformation with EdgeVerve

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Grupo Bancolombia achieves rapid mobile banking adoption—20,000+ Nequi accounts and 5-minute onboarding—with EdgeVerve (Finacle)

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Hatton National Bank (HNB) achieves 58% ROI and an 11-month core banking rollout with EdgeVerve

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Hong Kong-Based Supply Chain Management Company achieves 50% AHT reduction with EdgeVerve AssistEdge RPA

Housing Bank for Trade and Finance achieves core-banking modernization and accelerated time-to-market with EdgeVerve

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HPB Croatia achieves treasury transformation, automation and stronger risk management with EdgeVerve

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ICICI Bank achieves technology-led transformation and lower TCO with EdgeVerve's Finacle

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IDBI Bank achieves rapid core-banking transformation and faster time-to-market with EdgeVerve Finacle

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India Post achieves nationwide banking modernization and digitization of 650M+ accounts with EdgeVerve

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Infosys Validation Solutions automates $821M+ in monthly billing with EdgeVerve's AssistEdge

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ING Bank achieves accelerated global commercial banking transformation and faster time-to-market with EdgeVerve

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ING Vysya Bank achieves unified, differentiated corporate Internet banking and improved customer satisfaction with EdgeVerve's Finacle Corporate e-Banking

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Japan-based Fortune conglomerate achieves 9x productivity and ~90% cost savings with EdgeVerve's XtractEdge Contract Analysis

Kotak Mahindra Bank achieves rapid core banking transformation and zero-downtime 340-branch go-live with EdgeVerve Finacle

Kotak Mahindra Bank logo

Large Agro-Technology Company achieves rapid distributor onboarding and 90% order digitization with EdgeVerve's TradeEdge DMS

Large American Semiconductor Company achieves 70% efficiency gains in contract review with EdgeVerve AI Next

Large Australian Bank achieves 80% faster process discovery and scales its automation program with EdgeVerve's AssistEdge Discover

Large European Energy Provider maintains customer service continuity and scales chat support 3X with EdgeVerve’s AssistEdge Engage Chat

Large Telecom Enterprise achieves rapid COVID-19 ticket triage and SLA compliance with EdgeVerve AssistEdge RPA

Australia’s Largest Telecommunications Company achieves 90% reduction in Average Handling Time with EdgeVerve’s AssistEdge

Large Telecommunications Company achieves $21M savings and 60% productivity boost with EdgeVerve AI Next

Large US-based Bank achieves 90% accuracy and digitizes 170K+ loan documents with EdgeVerve XtractEdge Platform

Large US-Based Bank achieves 90% accuracy and digitizes 100K+ loan documents with EdgeVerve Nia DocAI

Large US-Based Global Transportation and Contract Logistics Company achieves 1.5X daily bids and $125M revenue increase with EdgeVerve's AssistEdge Spot Bid

Largest Consumer Packaged Goods Company achieves 30% reduction in data management efforts and standardized product data with EdgeVerve (Infosys Nia)

East‑Coast bank ($150B+ assets) cuts delinquencies and saves $110K/month with EdgeVerve’s FinXEdge Collect

Largest Financial Services Holding Company achieves $500,000 savings and 8x productivity in 6 months with EdgeVerve AssistEdge

Largest Japan-headquartered Multi-National Conglomerate Company achieves early contract risk identification, reduced legal costs and improved legal productivity with EdgeVerve (Infosys Nia Platform)

Australia’s largest telecommunications company cuts AHT by over 90% and boosts orders 13% with EdgeVerve’s AssistEdge

Largest Telecommunications Company achieves $20M savings and 60% productivity boost with EdgeVerve XtractEdge

Leading Aircraft Distributor achieves zero-downtime upgrade of 32 bots across 39 processes with EdgeVerve AssistEdge

Leading American agriculture & construction machinery manufacturer achieves $2M+ savings and 50+ FTE-equivalent efficiency gains with EdgeVerve's AssistEdge RPAaaS

Leading American Electronics Company achieves 90% digitization of FMD test reports with EdgeVerve AI Next

Leading Chocolate and Confectionery Manufacturer achieves rapid, data-driven insights with EdgeVerve's Nia Data

Leading Commercial Insurance Company achieves 5% improvement in Submission-to-Quote ratio with EdgeVerve AI Next

Leading Financial Organization achieves faster, 96%‑accurate trade verification with EdgeVerve AI Next

Leading automotive financial services subsidiary of a German carmaker achieves streamlined global credit servicing and reduced TCO with EdgeVerve's CreditFinanceEdge

Leading Financial Services Organization achieves best-in-class security with EdgeVerve's AssistEdge

Leading Global Auditor Company achieves 30% reduction in comfort letter review time with EdgeVerve AI Next

Leading Global Bank cuts KYC turnaround from weeks to days with EdgeVerve's XtractEdge

Leading Global Beverage Company achieves $1M savings and 65,000 person-hour reduction with EdgeVerve's AssistEdge Discover

Leading Global Kitchen and Bathroom Fittings Manufacturer achieves real-time dealer visibility and 90%+ digital orders with EdgeVerve TradeEdge SFA

Leading Global Logistics Firm achieves 75% faster customer onboarding with EdgeVerve's TradeEdge

Leading Handset Manufacturer achieves 20% improvement in recommendation relevance and 1500x faster runtime with EdgeVerve

Leading UK hospital chain achieves automated real-time shift management and reduced agency spend with EdgeVerve's AssistEdge RPA

Leading Australian Hospitality and Entertainment Company improves efficiency and saves 400+ hours with EdgeVerve AssistEdge

Leading Insurance Company achieves rapid e-delivery of contracts and business continuity with EdgeVerve AssistEdge RPA

Leading Kuwaiti Bank achieves 97% reduction in turnaround time with EdgeVerve’s AssistEdge

Leading Logistics Provider achieves seamless migration of 200+ bots and $25M cost savings with EdgeVerve's AssistEdge 19.0

Leading Software Service Company achieves 30,000 person-hours saved per year and improved revenue compliance with EdgeVerve's Nia Contracts Analysis

Leading Sportswear Brand Company achieves real-time order orchestration and virtual partner inventory with EdgeVerve (TradeEdge)

Leading Telecom Company saves 9,500 minutes daily and boosts customer & agent experience with EdgeVerve's AssistEdge

Leading Telecom Provider achieves real-time analytics and a single source of truth with EdgeVerve's Nia Data

Leading Telecommunications and Technology Company achieves zero-latency order activation and real-time order visibility with EdgeVerve (Infosys Nia)

New Zealand’s leading telecommunications company achieves $1M savings in 5 quarters with EdgeVerve (Infosys Nia)

Leading Telecommunications Company achieves higher customer satisfaction with EdgeVerve AssistEdge

Leading UAE Bank achieves 30% growth in wealth management customer base with EdgeVerve Finacle Wealth Management Solution

Leading UAE Bank achieves 95% process automation with EdgeVerve's AssistEdge

Leading US Aerospace Supplier achieves savings of over 35,714 hours with EdgeVerve AssistEdge RPA

Leading US Banking and Financial Services Company achieves 10X procurement productivity with EdgeVerve XtractEdge Contract Analysis

Leading US Banking and Financial Services Company achieves 10X procurement productivity with EdgeVerve AI Next Contract Analysis

Leading US-Based Electricity Provider achieves over 98% reduction in AHT and up to 90% ticket automation with EdgeVerve AssistEdge RPA

Mainstreet Bank achieves 99% channel success and major operational gains with EdgeVerve Finacle

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Major Payments Company achieves $20–$30M annual savings and proactive data center optimization with EdgeVerve

Malta Private Bank achieves accelerated cross-border growth and reduced costs with EdgeVerve Finacle Wealth Management Solution

Mars achieves >90% reduction in product traceability time with EdgeVerve's TradeEdge

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Multi-Billion-Dollar Clothing Company achieves 99% first-time-right sellout data and full compliance with EdgeVerve's TradeEdge Market Connect

Multi-Billion-Dollar European Beverages Company achieves 90% reduction in manual reporting, ~20% fewer stock-outs and 10% higher case-fill with EdgeVerve’s TradeEdge Market Connect & Distributor Management System

Multi-Billion-Dollar Global Consumer Goods Company strengthens demand planning with scalable, cost-efficient data acquisition from EdgeVerve (TradeEdge Market Connect)

Powering a global sports merchandiser’s growth strategy by enabling visibility of ‘sell through’ data

Multi-National F&B Enterprise achieves end-to-end supply chain visibility in emerging markets with EdgeVerve's TradeEdge Market Connect and Market Pulse

Singapore-based Multinational Banking and Financial Services Institution achieves 90–95% increase in transaction verification accuracy with EdgeVerve AssistEdge RPA

Multinational Brewing Company achieves 20% sales representative productivity boost and secondary sales visibility with EdgeVerve's TradeEdge SFA

National Commercial Bank achieves streamlined corporate banking and reduced costs with EdgeVerve

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National Commercial Bank Jamaica Limited achieves rapid core‑banking modernization and improved customer experience with EdgeVerve

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Nations Trust Bank achieves 43% reduction in average handling time with EdgeVerve AssistEdge

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New Zealand’s Largest Telecommunications Company Saves $1M in 5 Quarters with EdgeVerve (Infosys Nia)

Oldest Communications Company achieves 40% AHT reduction with EdgeVerve AssistEdge Engage

Paytm Payments Bank achieves rapid digital scale and financial inclusion with EdgeVerve

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Philippines Leading Bank achieves new revenue streams with EdgeVerve Finacle Wealth Management

Queensland Government achieves outcome-based social services commissioning and improved transparency and compliance with EdgeVerve

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Queensland State Government achieves outcome-based social services commissioning and streamlined procurement with EdgeVerve’s Procure to Invest (P2i) platform

RBL Bank Ltd achieves nationwide digital transformation and rapid growth with EdgeVerve Finacle

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Republic Bank (Barbados) achieves business transformation and a 360° customer view with EdgeVerve's Finacle solution

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Republic Bank achieves a seamless Finacle upgrade, reduced defects and faster delivery with EdgeVerve (Finacle IVS)

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Sacombank achieves seamless omnichannel digital banking—60% more active users and 80% revenue growth with EdgeVerve (Finacle)

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Shivalik Bank achieves cloud-powered digital transformation and enhanced customer experience with EdgeVerve

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State Bank of India achieves unified 24-country, 24x7 core banking and faster time-to-market with EdgeVerve Finacle

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State Bank of India achieves 24x7 uninterrupted service and over 85% reduction in downtime with EdgeVerve's Finacle Assure

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Swiss Food and Drink Organization achieves near-real-time sell-out visibility and $200M cross-sell potential with EdgeVerve TradeEdge

Union National Bank achieves faster trade processing and reduced cost-per-trade with EdgeVerve Finacle Treasury

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Union Bank of the Philippines achieves 15% lower TCO and faster time-to-market with EdgeVerve Finacle

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United Bank for Africa achieves rapid multi‑country core banking transformation and market leadership with EdgeVerve Finacle

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United Bank for Africa achieves rapid pan‑African core banking transformation and 28% customer growth with EdgeVerve Finacle

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Large U.S.-based oil and gas company achieves reduced sourcing spend and standardized procurement with EdgeVerve

US-based electric utility achieves 86% reduction in exception handling time with EdgeVerve’s AssistEdge RPA

US Financial Services Firm achieves faster underwriting turnaround for 600-page offering documents with EdgeVerve's XtractEdge

US-Based Financial Services Organization achieves automation of 13+ processes and saves 7,525 man hours with EdgeVerve’s AssistEdge RPA

US-Based Fortune 500 Healthcare Company achieves 60% reduction in average claim settlement time with EdgeVerve AssistEdge RPA

US-Based Healthcare Insurance Company achieves 10,000+ transactions processed and significant backlog reduction with EdgeVerve's AssistEdge RPA

US-Based Healthcare Insurance Company achieves <3% claims error rate and $6M annual savings with EdgeVerve's AssistEdge

US-Based Logistics Company achieves business continuity and clears a 4,500-claim backlog with EdgeVerve AssistEdge RPA

How A US-Based Logistics Company Ensured Business Continuity in the Wake of COVID-19 Pandemic

World's Largest Telecom Company achieves 20% agent productivity gain with EdgeVerve's AssistEdge Discover

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