Case Study: ICICI Bank achieves technology-led transformation and lower TCO with EdgeVerve's Finacle

ICICI Bank - Customer Case Study

ICICI Bank, India’s second-largest bank, faced the challenge of rapidly scaling retail and corporate services to capture the growing middle-class market while becoming a universal bank. To achieve high customer service levels, fast product rollouts and lower TCO, ICICI selected EdgeVerve’s Finacle core banking solution as its technology platform to support multi-channel banking and a future‑proof, open architecture.

EdgeVerve implemented Finacle with integrations across cards, brokerage, call centers, ATMs, internet and mobile channels to enable Straight Through Processing and high-volume transactions: daily transactions grew from 400,000 in 2000 to 2.1 million by 2005, peak volumes rose 5.5×, the bank can process ~270,000 checks/day and support 7,000 concurrent users. The solution shifted routine activity off branches (branch share fell from 94% to 25%), helped grow retail customers from 1.9M to 12M and internet users from 0.5M to 7.6M, reduced TCO, accelerated time-to-market and earned industry recognition — all delivered by EdgeVerve.

ICICI Bank

Pravin Vohra

CTO